MANAGER, CUSTOMER ACCOUNT
USX HEADQUARTERS
Monday - Friday 8:00 AM - 5:00 PM
Position open to remote: No
Grade: HR10
Compensation Range: This is an hourly position.
Who We Are:
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Why U.S. Xpress?
Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
The Customer Account Manager is responsible for managing their book of business holistically to include
commitment management, service, freight solicitation, revenue growth and relationship development. The
Customer Account Manager is responsible for making booking decisions and has the sole discretion to
accept or decline freight as the full owner in day-to-day tender commitment.
Position Functions
• Full ownership and discretion on accepting and declining loads through tender acceptance to
maximize revenue
• Develop and maintain strong customer relationships to allow for the greatest opportunities in
generating the highest level of freight order volumes
• Implements cross functional action plans provided to customers and/or internal stakeholders
• Continuously monitor all available communication exchanges of receiving freight load orders to accept
available loads
• Train and develop Account Representatives
• Lead and facilitate customer calls and meetings and act as the face of U. S. Xpress
• Act as a liaison and voice of customer needs in alignment with strategic plan to all relevant internal
departments to ensure customer satisfaction and problem resolution
• Own customer scorecards to maintain and manage compliance
• Consistently and continually solicit committed and non-committed freight orders from a designated
and assigned customer base
• Keep customers informed of the status of pickups and deliveries, including in some cases updating the
customer web sites or EDI exchanges
• Contact capacity buyers, fleets, or load planning to seek alternate truck assignment for the load or other
solution to prevent service failure to customer
• May enter pick-up and delivery information specified by the customer
• Utilize booking tools to obtain data regarding booking averages and market trends
• Book and manage loads through internal and external systems with the best rate while maximizing
safe utilization by strategic appointment setting
• Monitor trailer pools to ensure maximum utilization for U.S. Xpress trailers
• Collaborate in-person with all levels of the organization to harness collective intelligence of the
workforce
• Attend all in-person meetings and trainings on recent developments, goals, and objectives and
participate in such discussions by offering input and advice
• Regularly engage remotely and in-person with customers and potential customers to establish rapport,
open communication and expectations
• Additional responsibilities/duties may be assigned as needed
What We’re Looking For:
Education
• College Degree or equivalent work experience required
Experience
• Customer Service, Administration, Logistics & Supply Chain, Data Entry, or Transportation experience preferred
Skills/Abilities
• Active Listening
• Critical thinking and problem sensitivity; Ability to solve complex problems
• Time management with ability to multitask and prioritize
• Customer service phone etiquette to include professional communication
• Ability to mentor and train team on account specifics when needed
Licenses & Certifications
• N/A
Work Environment / Physical Requirements – Normal office settings.
This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
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We’ve been evolving to meet the challenges of moving goods better for nearly 40 years. The strength we’ve built throughout our history is powerful — and we’re using it to drive future growth. Together, our businesses boast an unmatched network know-how, experience, and innovation.
Our over-the-road (OTR) division offers an asset-based fleet across the United States with both solo and expedited solutions, and flex capacity to cover surges and special projects.
Our Dedicated division offers customers the flexible, on-demand capacity of their own private fleet delivering every day, without the hassle of having to manage one.
The U.S. Xpress Logistics division gives shippers access to a full-service fleet backed by a strong freight logistics network. For carriers, it helps keep their trucks running and income rolling, with support from our people and technology.
We know our people are the key to our success. That's why we promote from within at every level of the company. If you're looking for a work environment with rich opportunities to grow and advance your career, this is it.
In 2023, U.S. Xpress became part of the Knight-Swift family of brands, joining the industry's largest full truckload carrier as we build our company's future.
See all we have to offer at https://www.usxpress.com/company/careers/.
