Overall Purpose: To provide direction and guidance to team, ensuring efficient and accurate handling of customer service requests, inquiries, complaints, and sales to maintain high customer satisfaction and operational excellence.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Operational Oversight: Manage daily operations, resolving customer issues and directing problem fixes.
• Team Leadership: Provide guidance, training, and performance evaluations for staff and field forces.
• Compliance and Policies: Ensure adherence to company policies, procedures, and regulatory requirements.
• Performance Improvement: Monitor performance, implement improvements, and develop efficiency and effectiveness plans.
• Customer Satisfaction: Resolve customer concerns and analyze data to identify and meet customer needs.
Job Contribution: Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates. Supervisor: Yes
Education/Experience: Bachelor’s degree (BS/BA) desired. 3+ years of related experience.
Weekly Hours:
40
Time Type:
Regular
Location:
Richardson, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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