At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Together, we make a difference so our doctors can make theirs. Join us today!
The starting salary range falls within the minimum to mid-point of the salary range.
Starting Salary Range: $116,920 - $146,150
The Manager, CRM & Digital Intake Platforms provides strategic and operational leadership for the organization's Customer Relationship Management (CRM) and digital intake platforms, including Salesforce Service Cloud, Microsoft Dynamics CRM, internally developed business applications, and a portfolio of digital intake and forms platforms. The role owns platform strategy and lifecycle management, including roadmap development, platform consolidation, demand management, governance, configuration standards, data quality, and continuous improvement.
Working closely with business leaders and technical partners, the Manager translates evolving business needs into scalable platform capabilities while ensuring alignment with enterprise architecture, security, data governance, and organizational technology standards. The role oversees platform integration and automation to streamline workflows, reduce manual processes, and enable reliable data exchange across systems.
As a people and platform leader, the Manager leads and develops the team responsible for CRM and digital intake solutions, establishes clear accountabilities, and strengthens internal capability and sustainable delivery capacity. The Manager partners with technical teams on complex, cross-platform solutions while overseeing day-to-day platform configuration and implementation. The role also oversees vendor relationships, licensing optimization, platform lifecycle planning, and the evaluation of significant platform changes and new capabilities.
Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.
We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.
At Doctors of BC, we make a meaningful difference in improving health care for British Columbians by working alongside our physician members to achieve quality patient care through the promotion of engagement, collaboration, and physician leadership.
Our goal is to promote a social, economic, and political climate in which members can provide the citizens of British Columbia with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
As partners in progress, we help make sure the voices of BC’s doctors are heard throughout the government, media, and public. We advocate for a fair health care system for all patients.
We are governed by physician members who are elected annually to the Board of Directors. Our President serves as primary spokesperson. In addition, Doctors of BC members contribute to over 60 committees that advocate for issues of importance to physicians, and to the citizens of BC.
