Piramal Group

Manager - CRM

Piramal Group  •  Mumbai, IN (Onsite)  •  3 months ago
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Job Description

Business: Piramal Realty
Department: CRM
Location: Mumbai
Travel: Low

  To provide for after sales support in terms of documentation and system entries
Key Internal Stakeholders: Projects, Sales, Finance, IT Teams
Key External Stakeholders: Customer, Vendors, Channel Partners Key responsibilities: 
  • Enter new booking in the system (SAP & master sheet).
  • Prepare the allotment letter.
  • Co-ordinate with Relationship Manager for registration, ensure that the registered agreement is filled correctly and all documents required are accurate and complete.
  • Execute the sale deed agreement.
  • Issue NOC for mortgage, if required by the customer.
  • Issue Possession letter.
  • Dispatch demand letters on a timely basis.
  • Inform the Relationship Manager regarding customers’ outstanding dues.
  • Update transaction records of payments made by the customer in SAP.
  • Sending receipts for payments made and update the system.
  • Reconciliation of Customer Accounts with Accounts department.
  • Handling payment defaults and recovery.
  • Ensure high service levels and promptness in handling customer issues & complaints.
  • Coordinate with site personnel for flat hand over of the apartment.
  • Coordinate for payment to Channel Partners.
  • File all documents related to customers and keep track of the couriers.
Qualification and Experience: 
  • Graduate (preferably) commerce with working knowledge of excel, word and SAP-SD for data entry. 
  • Minimum 3 years with a Real Estate developer in Mumbai
Competencies:
  • Good Interpersonal skills
  • Good communication skills; written and oral
  • Team player
  • Ability to work in ambiguity and under pressure.

Piramal Group

About Piramal Group

- Offices in over 30 countries

- Brand presence in over 100 global markets

- Team of over 10,000 people from 21 diverse nationalities

Piramal Group is a global business conglomerate with diverse interests in Pharma, Financial Services, and Real Estate. The Group has offices in over 30 countries and a global brand presence in more than 100 markets.

Led by Mr Ajay Piramal, the Chairman, Piramal Group is a torchbearer of trusteeship and responsible business ethos. Based on the philosophy of ‘Doing Well and Doing Good’, the Group continues to create long-term value for its stakeholders and the community at large.

In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.

Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.

Piramal Foundation, the philanthropic arm of the Piramal Group develops innovative solutions to resolve issues that are critical roadblocks towards unlocking India’s economic potential. Its sustainable development programmes in healthcare & nutrition, education and safe drinking water across 25 Indian states, largely in partnership with the central and state governments have impacted over 100 Million lives till date.

Each social initiative nurtured by the Piramal Foundation addresses one of the three focus areas :

Piramal Swasthya: Primary Healthcare and Nutrition

Piramal School of Leadership: Education Leadership and Women & Youth Empowerment

Piramal Sarvajal: Access to Safe Drinking Water

Industry
Government & Public Safety
Company Size
1,001-5,000 employees
Headquarters
Mumbai, IN
Year Founded
Unknown
Website
piramal.com
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