Job Description

Requisition ID: 254914

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, Business Risk Management, Regulatory, Global Wealth Management

Purpose
Contributes to the overall success of the Global Insurance business ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

This position has primary accountability for needs analysis, design, implementation and ongoing management and usage of the customer and marketing data infrastructure for Creditor insurance products. In addition, participation in development of predictive modelling, data-mining, and advanced statistical marketing analytics for customer needs-analysis, behaviors and engagement.

The incumbent is responsible for execution of customer database analytics to enable highly targeted delivery of multiple product offers across numerous integrated delivery channels. The position supports the design of new products, offers, and customer segments by synthesizing and analyzing customer data and results from database marketing campaigns.

This position also designs, implements and maintains operational reporting for regulatory agencies, and implements and analyses operational and customer level reports for new sales and service opportunities.

What You’ll Do:

• Support the Senior Manager in the execution of all Insurance projects covering customer insights generation, campaign management and customer level reporting. The Manager will be involved in different stages of projects from tracking, test design, list creation and delivery through multiple channels (email, digital, telemarketing), offer fulfilment, and campaign performance reporting to stakeholders and senior executives.
• Lead development of recurring Customer level reporting support key areas of the business
• Develop a single, 360-view of a customer to make decisions about how to best acquire and retain customers, identify high-value customers and manage channel preference and risk.
• Interpret Creditor Insurance marketing and customer data to identify new opportunities on how to best target and appeal to customers.
• Define, develop, and execute targeted campaigns to accelerate sales, reduce attrition and grow revenue.
• Provide data discovery and deliver key actionable insights based on customer view of results.
• Provide relevant high-quality lead extraction for campaign targeting (contact optimization) of marketing programs, particularly the use of control groups and related post-analysis.
• Deliver timely, high quality customer campaigns/ initiatives (including lists requests, test design, campaign management, post campaign analyses and insights)
• Developing Creditor Insurance customer analytics, reporting and dashboards with single view of customer to provide timely and accurate customer insights to key internal stakeholders. Audit and troubleshoot data problems, if needed
• Synthesizing data to identify trends and deliver key insights and business recommendations partnering with key internal stakeholders, including marketing, merchandizing and operations teams, to develop promotions and campaigns that drive sales to targeted customers
• Supporting key information technology initiatives, such as enhancements in single view of customer, customer data warehouse, CRM and campaign management tools
• Leverages SAS/Python and other tools to produce data sets, analyses, tabulations, graphics
• Applying advanced analytical and statistical techniques to solve marketing questions
• Assist in ad-hoc requests as required from the business

What You'll Bring:

• Degree in Mathematics, Computer Science, Statistics, Finance or Economics
• Advanced Degree in Analytics/Business preferred
• 4+ years experience in Analytics or MIS/Reporting
• 4+ years experience in programming with SAS/SQL/Python/Spark as well as Power BI/Tableau
• Strong knowledge and proficiency with building models and data infrastructures - data mining, data profiling, modeling, cleansing, enriching as well as extract, transform, load (ETL) solutions and scripting
• Strong communication skills essential with clients, vendors and management
• Strong prioritizing, planning, analytical, presentation, project management, people management and relationship building skills
  

Work Arrangement:

• Work in a standard office-based environment.

Interested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

#LI-AM2

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.