Job Description

Empowering Africa’s tomorrow, together…one story at a time.

We are looking for a dynamic manager to drive the design, delivery and optimisation of credit innovation initiatives across the consumer credit value chain. This role bridges credit risk, product, analytics and customer experience, with a focus on executing customer-centric credit strategies, improving journeys, and delivering commercial outcomes.

Credit Proposition Execution & Optimisation

• Support the design and optimisation of end-to-end credit journeys (application, allocation, servicing, maintenance)

• Implement business rules and decisioning strategies aligned to profitability, risk and customer outcomes

• Translate customer insights into targeted credit offers and interventions

• Support transition from product-led to customer-led credit strategies

• Monitor performance of propositions and recommend enhancements
  

Customer Experience (CX) & Journey Delivery

• Execute initiatives to improve customer experience across the credit lifecycle

• Identify and resolve pain points, drop-offs and inefficiencies in customer journeys

• Collaborate with digital, CX and design teams to enable frictionless, digitally-led experiences

• Contribute to embedding UX and human-centred design in credit products

• Support delivery of omni-channel consistency
  

Capability Enablement & Data-Driven Decisioning

• Support the deployment of advanced credit capabilities (analytics, behavioural triggers, segmentation)

• Leverage data insights to improve engagement, utilisation and collections outcomes

• Assist in identifying customer triggers and contextual interventions

• Drive continuous improvement in decisioning through analytics and feedback loops
  

Experience

5–8 years’ experience in banking, lending or financial services

Background in credit strategy, analytics, or portfolio management

Experience working across risk, product, data and CX teams

Exposure to digital or CX initiatives is advantageous

Skills & Capabilities

• Solid understanding of credit products, underwriting and regulatory frameworks

• Strong analytical and problem-solving capability

• Ability to translate insights into practical, implementable solutions

• Strong stakeholder management and collaboration skills

• Delivery-focused with attention to detail

• Continuous improvement mindset
  

Leadership Profile

• Commercially aware, balancing risk, growth and customer outcomes

• Strong collaborator across cross-functional teams

• Comfortable operating in a dynamic and evolving environment

• Drives execution and accountability

• Influences without formal authority

Education

Bachelor Honours Degree: Information Technology (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised