Job Description

As Manager – CPD & Professional Learning, you will lead the development, quality assurance and governance of CPD and professional learning content and knowledge assets, managing the CPD team to deliver education products that meet member and profession needs.

About the role

The Manager – CPD & Professional Learning provides leadership for PSA’s Continuing Professional Development (CPD) and professional learning portfolio, overseeing the end-to-end planning, content development, delivery and continuous improvement.

This role is responsible for the planning and management of PSA’s CPD and professional learning portfolio, ensuring educational offerings are contemporary, evidence-based, viable and aligned with member needs, professional practice priorities and organisational strategy.

Reporting to the Head of Education & Training, the role leads a team responsible for education content development, webinar and workshop delivery, online learning, conferences and professional education initiatives. The role collaborates across business units and partners with projects, partners and sponsors to translate strategic opportunities into high-quality CPD and professional learning offerings that deliver value to members and the profession.

This role is a full-time position reporting to and working under the Head of Education & Training. As a national organisation with operations across Australia, we offer flexibility for the successful candidate to be based in any location where we operate.

Key Responsibilities

Leadership & People Management

• Lead, mentor and support the CPD & professional learning team to deliver high-quality education products and learning materials.
• Oversee workforce planning, capability development and performance management within the team.
• Foster a positive, collaborative and high-performing team culture aligned with ONEPSA values.

Portfolio Strategy & Planning

• Lead the planning and ongoing management of PSA's CPD and Professional Learning portfolio.
• Develop annual education priorities, topic roadmaps and delivery schedules aligned with organisational strategy, emerging healthcare trends and member needs.
• Identify opportunities for new CPD and professional learning products, partnerships and innovative delivery models.
• Collaborate with the Head of Education & Training to establish the strategic direction and future education pipeline.

CPD & Professional Learning Development & Delivery

• Lead the end-to-end planning, development, review and maintenance of CPD and pharmacist learning products.
• Oversee the development, review and maintenance of CPD and professional learning products across online learning, webinars, workshops, conferences, masterclasses and other education formats.
• Ensure content is accurate, evidence-based, contemporary and fit-for-purpose.
• Oversee editorial review, content quality assurance and consistent application of PSA’s writing, branding and technical standards.
• Oversee operational planning, resource allocation and delivery schedules.

Partnerships, Sponsored Education & Strategic Programs

• Partner with the Projects & Policy Business Units to design and deliver education associated with funded projects and strategic initiatives.
• Collaborate with commercial partners, sponsors and external organisations to develop high-quality education programs.
• Lead the team responsible for educational planning and delivery of sponsored webinars and professional learning activities.

Quality, Governance & Continuous Improvement

• Ensure compliance with PSA quality systems, CPD accreditation standards, governance requirements and ethical obligations.
• Support audit readiness through accurate documentation, version control and evidence management.
• Provide input into analytics requirements and reporting to inform CPD decision-making and quality improvement.

Performance, Evaluation & Analytics

• Establish key performance indicators for the CPD & Professional Learning portfolio.
• Monitor portfolio performance, member/learner engagement, participation and educational outcomes.
• Analyse evaluation data to inform strategic planning and continuous improvement.
• Provide regular reporting on portfolio performance, emerging trends and outcomes.

Stakeholder Engagement & Collaboration

• Build and maintain strong relationships with subject matter experts, contributors and other internal stakeholders.
• Collaborate with instructional design, training delivery, projects, policy and membership teams for seamless implementation.
• Support member engagement and high-quality customer outcomes through responsive and professional collaboration.

Financial & Resource Management

• Contribute to portfolio budgeting, forecasting and resource planning.
• Monitor expenditure against approved budgets.
• Ensure efficient utilisation of resources and operational budgets.

About you

• Demonstrated experience (typically 5+ years) in leading professional education, CPD, learning experience or content development teams.
• Demonstrated experience developing or managing Continuing Professional Development (CPD) or professional education content within a regulated or professional context.
• Demonstrated experience managing multidisciplinary education teams. Significant experience as an education expert, health professional educator or medical/technical writer.
• Strong understanding of adult learning principles, competency development and assessment.
• Demonstrated project management capability, including managing timelines, budgets and competing priorities.

Desirable

• Certificate IV in Training and Assessment (TAE40116 or successor) or relevant qualification in adult education.
• Experience working within education governance or professional standards frameworks.
• Experience in digital learning design, online platforms or multimedia education.
• Experience in conference education planning and professional events.
• Experience managing sponsored education or commercial education partnerships.

Personal Attributes

• Excellent attention to detail and accuracy.
• Strong leadership skills.
• Excellent analytical, research and problem-solving skills.

Why PSA?

We’re the national peak body for pharmacists—and we exist to advance healthcare in Australia by empowering our pharmacy workforce. Our people are at the centre of what we do, and we’re proud to support meaningful careers, professional development, and ongoing learning.

Technology underpins how we deliver services to members and stakeholders. We operate a modern SaaS-based environment including Microsoft 365, Salesforce, Moodle and other enterprise platforms.

Working at PSA means being part of something bigger. We believe in:

• Making a real difference: You’ll contribute to an organisation with a strong social purpose.
• Growth and development: We want you to thrive and will support your professional journey.
• Diversity and inclusion: We celebrate what makes you, you, and are committed to creating a safe, supportive, and inclusive workplace.

We’re also committed to the health and safety of our people, which includes requiring all staff to be fully vaccinated against COVID-19 to attend PSA offices.

Accessibility & Support

We value diversity and welcome applications from people of all backgrounds, including people with disability. If you need support during the recruitment process, please reach out at to recruitment@psa.org.au for a confidential chat.

Acknowledgement of Country

PSA acknowledges the Traditional Custodians of Country throughout Australia and their enduring connection to land, sea and community. We pay our respects to Elders past and present and recognise Aboriginal and Torres Strait Islander peoples as the first pharmacists and custodians of the world’s oldest living cultures.

PSA may close this ad early if we find the right person—so don’t wait to apply!