Job Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland

Digital Outcomes.

The Manager - Coupa Administration and Governance has the responsibility of the day-to-day administration, configuration, maintenance, and support of the Coupa platform. This role ensures the integrity of master data, manages user access and approval workflows, supports supplier enablement, performs system testing, and provides functional support to end users. The Manager - Coupa Administration and Governance partners with Procurement, Finance, IT, and business stakeholders to ensure the platform operates efficiently and supports business objectives.

Responsibilities

Master Data Administration

• Create and maintain General Ledger (GL) accounts within Coupa.
• Create, update, and maintain Cost Centers.
• Create and maintain Locations, Branches, Lots, Departments, and Legal Entities.
• Ensure master data is accurate, complete, and aligned with organizational standards.
• Perform regular audits of master data to maintain data integrity.

User Administration & Security

• Provision new users and assign appropriate security roles and permissions.
• Deactivate user accounts for terminated or transferred employees in accordance with security policies.
• Maintain user access records and ensure compliance with internal controls.

Workflow & Approval Management

• Configure and maintain approval workflows and approval hierarchies.
• Manage approval delegates and temporary delegation requests.
• Troubleshoot workflow issues and perform root cause analysis (RCA) to identify and resolve process failures.
• Recommend workflow improvements to enhance efficiency and compliance.

Supplier & Catalog Management

• Support supplier onboarding through the Coupa Supplier Portal.
• Assist suppliers with registration and enablement activities.
• Maintain supplier catalogs to ensure pricing, product information, and catalog content remain current and accurate.

System Support

• Manage the Coupa support queue and resolve functional support requests within established service levels.
• Administer and maintain Coupa support request forms.
• Provide guidance and troubleshooting assistance to end users.
• Escalate complex technical issues to appropriate support teams when required.

Testing & System Enhancements

• Execute release testing for new Coupa functionality and system updates.
• Perform regression testing to validate existing functionality following system changes.
• Support User Acceptance Testing (UAT) by coordinating with business stakeholders and documenting results.
• Report defects, validate fixes, and ensure successful implementation of enhancements.

Compliance & Continuous Improvement

• Ensure compliance with organizational policies, procurement controls, and governance requirements.
• Document system configurations, procedures, and support processes.
• Identify opportunities to improve Coupa administration processes and user experience.
• Collaborate with Finance, Procurement, and IT teams to support ongoing system optimization.

Qualifications

Education

• Bachelor's degree in Information Systems, Business Administration, Finance, Accounting, Supply Chain Management, or a related field.
• Equivalent combination of education and relevant experience may be considered.

Experience

• 2–5 years of experience administering or supporting the Coupa platform or a similar Procure-to-Pay (P2P) system (e.g., SAP Ariba, Oracle Procurement Cloud, Jaggaer, Ivalua, Basware).
• Experience with master data management, user administration, and workflow configuration.
• Experience supporting procurement or finance operations.
• Experience executing system testing, including release, regression, and User Acceptance Testing (UAT).
• Experience providing application support and resolving user issues through a ticketing system.

Technical Skills

• Working knowledge of Coupa Procure-to-Pay modules.
• Understanding of procurement, accounts payable, supplier management, and financial master data.
• Knowledge of approval workflow configuration and role-based security.
• Familiarity with ERP integrations and financial systems is an advantage.
• Proficiency in Microsoft Excel and reporting tools.
• Experience using service management tools such as ServiceNow, Jira, or similar platforms is preferred.

Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail and commitment to data accuracy.
• Strong customer service and stakeholder management skills.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and documentation skills.
• Continuous improvement mindset with the ability to identify and implement process enhancements.

Additional Information

All your information will be kept confidential according to EEO guidelines.

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.