Job Description

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Essential Job Functions:

The partner must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation:

• Confers with contractors to assign duties, responsibilities, and scope of authority in resolving liability insurance claims involving customer physical injury, customer emotional distress, injured pets and automobile collisions with Vetco vans, etc.

• Confers with contractors to assign duties, responsibilities, and scope of authority in handling property insurance claims on damaged company property due to fires, hurricanes, earthquakes, etc.

• Directs and coordinates activities of claims handling contractors to ensure claims activity progresses on schedule and within prescribed cash reserves.

• Maintains claim management data, produces claims reports for internal and external use, conducts claim reviews and audits, and maintains documentation describing related processes, including training materials.

• Reviews status reports prepared by claims handling contractors and modifies schedules or plans as required.

• Prepares claims handling reports for management or others.

• Confers with claims handling contractors and attorneys and others to provide technical advice and resolve problems.

• Coordinates claims handling activities with activities of state government regulatory or other governmental agencies.

• Audits liability insurance claims and risk management program expenses (e.g., administrative fees, litigation, etc.). Identifies and recommends subrogation and lien opportunities.

• Reviews and approves requests from third-party administrators to increase cash reserves. Tracks, monitors and provides notification to carriers of high-financial exposure liability insurance claims. Supports actuarial reviews of liability insurance claims (e.g., collects claims data from claims administrators, etc.).

• Coordinates activities of the liability insurance renewal process (e.g., obtain revenue and payroll exposure data from staff, etc.). Completes insurance applications and keep records of the submission process.

• Provides training and guidance and assigns tasks to contractors; provides performance feedback on contractors.

Education/Experience:

• 5 years of general liability claims handling experience or an equivalent combination of education, experience and/or training.

• Advanced interpersonal communication skills.

• Strong negotiation skills

• Expert-level knowledge of insurance industry practices including related laws and regulations.

Note: Current responsibilities are impacted by company and team priorities that may have evolved from what is displayed in the Workday job profile. The description provides general job duties and requirements, but the partner’s manager may assign additional responsibilities or tasks depending on business needs.

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Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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