Our Concierge team at Sollis Health is the first point of contact for our members and patients in their time of need. The team creates a welcoming and personable first impression and assists them in scheduling their medical appointments, addresses member concerns in real time and demonstrates agility while ensuring a hospitable environment for our high-caliber clientele.
As a Manager, Contact Center and Systems Operations you will lead phone operations performance across all Sollis markets while serving as the operational point-person for cross-functional systems initiatives (EHR transitions, platform rollouts, workflow changes affecting front desk/member services). You will oversee our remote Concierge Receptionist (CR) team scheduling, coverage, and performance.
Full Time Opportunity - Remote US - Hybrid if based near NYC – Monday-Friday 9a-5p EST
The role is open to remote work in the following states only:California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, Pennsylvania, Texas, Virginia, Washington and Wisconsin.
Responsibilities:
(Phones – 70%)
Secondary Responsibilities
(Systems & Project Liaison – 30%)
Experience :
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:
Compensation
Salary Range: $105,000-125,000
About Sollis Health
Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.
Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.
Sollis exists for those who believe healthcare should feel different. We remove the chaos, the waiting, the uncertainty, and replace it with calm and confidence. From everyday health concerns to true emergencies, our members step into a world where access comes instantly, and care feels personal.
Serving our members in state-of-the-art centers designed to enhance their comfort and our doctors’ performance, we provide unlimited 24/7 access to in-person and virtual urgent and emergency care nationwide and around the world. At Sollis, you’re seen by world-class ER-trained physicians, the same experts trusted in leading hospitals, without ever setting foot in one.
In serene, state-of-the-art centers designed to soothe and support, our doctors have the time and resources to focus entirely on you. Whether it’s a quick question answered virtually on our 24/7 care line, or an urgent issue handled immediately, your needs never wait in line.
With on-site imaging and labs, seamless specialist referrals, and premium services like house calls, we eliminate the friction of traditional care. Sollis combines timeless hospitality with modern medicine so that every moment, from check-in to recovery, is defined by ease, excellence and peace of mind.
