Job Description

End Date

Tuesday 29 September 2026

Salary Range

£0 - £0

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE: Manager – CONC Compliance

SALARY: £67,023 - £74,470

LOCATION(S): Leeds, Birmingham, Bristol, Cardiff, Chester, Edinburgh, Halifax

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

We’re on an exciting journey and there couldn’t be a better time to join us. We’ve put in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face.

This means we’ve changed how we do risk management, providing support aligned to our risk and control owners to deliver great customer outcomes.

We’re looking for a Manager in the Unsecured Lending Conduct & Compliance Team to support the Group in adhering with all core regulatory requirements relating to CONC and the Consumer Duty. Not only will you bring significant compliance experience, but we’re looking for someone innovative and transformational who loves proactively working with business executives to develop new opportunities to better meet customers’ needs.

You’ll provide insightful, high-quality analysis and evaluation of the Conduct & Compliance Risk and control environment in alignment with the Group’s Enterprise Risk Management Framework.

Key Responsibilities:

• Work with Risk and Control owner teams to provide Conduct & Compliance Risk support and help deliver against aligned customer, business and strategic outcomes.
• Analyse and assess the Conduct & Compliance Risk and control environment using a wide range of sources to support the design and implementation of risk policies and appetite.
• Organise and prepare supporting documentation, while also gathering and summarising data and information, to enable the ongoing monitoring and reporting of the Group’s exposure relative to risk appetite.
• Assist with the identification and development of key risk indicators and key performance indicators to enable appropriate monitoring of appetite and policy.
• Assist with the development and implementation of effective, ongoing data-led Conduct & Compliance Risk control objectives to meet the needs of risk and control owners, control specialist teams, Audit and external regulators.
• Support control owners and specialists to implement control measures that are designed to achieve the control objectives.
• Support the delivery of a risk and control oversight plan to assess compliance of relevant laws, regulations, industry standards and/or established controls.
• Assist in the management of actions on Conduct & Compliance Risk events and breaches following Risk & Control Self-Assessment.

Why join us?

We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.

What you’ll need - 3 to 5 years’ experience of:

• Technical Knowledge – A strong record as a technical expert in CONC and Consumer Duty compliance.
• Compliance Frameworks – A good understanding of the latest Compliance frameworks and technology being used across financial and non-financial services. Good knowledge of relevant laws, regulation, industry standards and established best practice in technical discipline.
• Data & Analytics – Ability to understand and assimilate different sources of data and complex information to support with effective problem solving that leads to relevant conclusions and recommendations. Leverage strong analytical skills to assess Conduct & Compliance control environment effectiveness using a wide range of information and sources to identify potential impacts on the business.
• Reporting – Experience in leading the production of timely and accurate reporting to support the monitoring of risk policies and appetite. Able to develop and deliver a risk and control oversight plan to assess compliance with relevant laws, regulations, industry standards and/or established controls, reporting findings and deviations using concise and clear communications, managing escalations appropriately.
• Policy – Experience of developing and owning group-level policy and setting risk-appetite, with expertise in continuous monitoring and reporting on group exposure.
• Advisory – Able to demonstrate depth to confidently provide challenge and advice to the business.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.