Job Description

WHO WE ARE

Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.

Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, and is opening in West Hartford, CT, Disney Springs, FL, King of Prussia, PA, and Paramus, NJ. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.

As Level99 continues to expand across multiple states, we seek a detail-oriented and proactive Manager to lead operational effectiveness in compliance, legal, and risk administration. This individual will own the development of centralized systems for managing business filings, leases, licenses/permits, insurance claims, and contract workflows, ensuring we stay ahead of evolving regulatory and operational requirements. Reporting to the VP of Finance and supporting the Offices of the CEO, COO, and CDO, this role is critical to scaling the business responsibly and compliantly.

RESPONSIBILITIES

• Manage centralized contract intake, review, and lifecycle

• Ensure compliant, on-schedule venue launches by proactively addressing regulatory needs and tracking all necessary business filings, permits, licenses, fleet, lease, and insurance requirements

• Act as the primary compliance point for new openings and operations, identifying gaps and supporting timely filings and renewals

• Manage a centralized repository of contracts and compliance documents, leading the implementation of tracking tools

• Manage the day-to-day operations of insurance claims management - coordinating with brokers, adjusters, assigned counsel, and other stakeholders to defend Level99’s interests

• Participate in projects to improve scalability and effectiveness

MUST-HAVE SKILLS

• 7+ years in contract management, regulatory compliance, or operations within a fast-paced, multi-unit environment (food, retail, hospitality)

• Experience managing multi-state/jurisdiction regulatory requirements

• Proven ability to create and manage systems/workflows from scratch

• Strong organizational and detailed project management skills

• Excellent communication and interpersonal skills; skilled in cross-functional collaboration

• Tech-savvy; CLM/compliance software experience preferred; AI (Claude, Gemini, etc) expertise a plus

• Independent, self-starting mindset with a "roll up your sleeves" attitude

OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE

• Systems thinker; values structure and clarity but excels in entrepreneurial settings

• Navigates ambiguity well, building scalable solutions

• Internal stakeholder focus with a customer-service mindset

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"

Level99 is an E-Verify employer.