Job Description

Reporting to the Director of Compliance Advisory & Challenge, the Manager of Compliance will be responsible for a portfolio of critical compliance program functions within Amex Bank of Canada’s Compliance Advisory & Challenge team. The role will have four primary strategic components to it:

1. Leading Compliance Issue Management and Operational Risk Event oversight, including assessment of issues and events, effective challenge of business actions and remediation plans, and ensuring timely and sustainable resolution of compliance risks;
2. Oversight of privacy compliance advisory and risk management, including personal information access requests, data breach response, privacy risk assessments, and privacy risk pillar reporting within Canada;
3. Conducting Compliance, Conduct and Integrity & Security risk assessments;
4. Compliance challenge across various Bank departments’ RCSA control frameworks.

This position must maintain a clear understanding of regulatory requirements, internal expectations, and processes across all lines of business to successfully control and mitigate risk. The role contributes to the development and maintenance of a strong Compliance regime and culture aligned with Canadian regulatory requirements and internal American Express policies.

The role will also have responsibility for leading a team of two (2) Compliance Analysts and requires strong partnerships with business leadership teams and risk functions to ensure effective regulatory risk management.

• Lead the Compliance Issue Management and Operational Risk Event process, including review and assessment of issues/events, providing effective challenge, and oversight of remediation plans and milestones.
• Support and challenge 1LOD drafting of Reportable Compliance Issues (RCIs) for events meeting regulatory self-reporting requirements under FCAC obligations.
• Establish and maintain reporting for compliance issues and operational risk events, including regular updates to senior management.
• Provide oversight and advisory on privacy compliance matters, including personal information access requests, data breach response, privacy risk assessments, and privacy risk pillar reporting in Canada.
• Ensure integration of privacy risk considerations into enterprise risk management and compliance frameworks.
• Oversight and accountability for the Bank’s Accessibility framework, including planning, reporting, feedback processes, and regulatory engagement.
• Conduct compliance and conduct risk assessments and provide challenge across RCSA frameworks.
• Drive strategic improvements to the Compliance program, including policies, procedures, and regulatory interpretation.
• Communicate regulatory changes, emerging risks, and deliver training as required.
• Build and maintain strong partnerships across business units, Legal, Risk, Audit, and Compliance teams.
• Lead, coach, and develop Compliance team members.

• At least 5-10 years of experience in compliance, risk management, legal, or privacy risk management within a financial institution.
• University degree in a related field or equivalent experience.
• Strong knowledge of financial products and applicable regulations (Bank Act, FCAC framework, PIPEDA, CASL, ACA, AODA).
• Demonstrated experience in privacy compliance and risk management, including breach response and privacy impact/risk assessments.
• CIPP or similar privacy certification is an asset.
• Experience in Compliance Issue Management and drafting RCIs is a strong asset.
• Strong program and project management skills.
• Ability to influence stakeholders and drive outcomes.
• Strong analytical and decision-making capabilities.

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.