Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

Key Responsibilities

• Providing 2nd line credible challenge to protect American Express Banking Corp. (AEBC) while overseeing business colleagues as they work toward their objectives.

• Reviewing and providing effective challenge of Compliance Issues, Risk Events, and customer remediation for timely closure of gaps where required.

• If applicable, managing and supervising a team of AML specialists and overseeing the adjudication of AML alerts

• If applicable, providing regular coaching and feedback to the team members

• Developing and maintaining an effective Compliance program to ensure a best in class Compliance culture within AEBC.

• Providing guidance to business units on regulatory matters and interpretation of guidelines issued by various regulators.

• Providing guidance and support to the lines of businesses through participation in new product/service projects

• Providing direction and assist business partners regarding Compliance activities, laws and regulations.

• Ensure that business activities are aligned to American Express Company compliance program and local regulations in local market

• Providing advice and guidance on compliance issues within the market in a manner consistent with all local directives, circulars, and communications.

• Supporting the Market Compliance Office in achieving the Market Goals within the defined time line, in closing out the identified Gaps and resolving outstanding compliance issues.

• Developing and executing a compliance training program for AEBC with specific focus on consumer card acquisitions and related practices. Assist management in promoting staff awareness of compliance requirements, in partnership with designated Compliance Champions.

• Ensuring compliance-training programs are updated as required, attendance is tracked and that all employees are scheduled for appropriate training as per the market Compliance program. Conduct periodic classroom training session based on an Annual compliance training plan to cover Code of Conduct, AML / KYC and FCPA training and such other topics as decided by the Compliance & Ethics group from time to time.

• Maintaining working knowledge of relevant legal and regulatory requirements. As needed, utilize General Counsel's Office, Global / Market Compliance Office, or other line of business subject matter compliance experts. Ensure that business activities are aligned to American Express Company compliance program and local regulations in local market.

• Provide expert guidance and recommendations on compliance matters, including regulatory changes and their impact on the organization.

• Collaborate with other internal departments and vendors to integrate compliance into business processes and decision-making.

• Participate in new product / system launches and collaborate with internal teams and the vendors to create / review the Business Requirements Document, conduct User Acceptance Tests (UAT) and actively participate in the meetings / forums and associated workshops to ensure compliance with industry regulations and enterprise standards.

• Assess the control framework and review the controls to ensure that they are in Compliance with regulatory requirements

Minimum Qualifications:

• Minimum of 10 to 15 years of relevant experience in consultancy within the Big Four or in a bank/financial institution background.

• Demonstrate excellent verbal and written communications skills.

• Good knowledge of India AML Laws and practices • Strong knowledge of Banking Regulations Act, Prevention of Money Laundering Act and other laws applicable to Commercial Banks and Payment Operators

• Working knowledge of Bank Secrecy Act, USA Patriot Act, Office of Foreign Assets Control (preferred)

• Ability to operate multi-nationally with regulators, law enforcement, business partners and Agents

• Strong problem solving and analytical skills including the ability to conceptualize and break down complex issues into actionable tasks.

• Ability to address large groups and conduct training.

• High standard of integrity.

• Strong computer knowledge; excellent MS Word, Excel, PowerPoint skills.

• Ability to multitask effortlessly and manage competing priorities under demanding deadlines.

• Must be self-motivated, dependable, adaptable and detail oriented with a proven ability to work independently or within a team environment.

• Good academic qualification with experience in compliance, audit or legal would be an advantage. Prior experience in a control / support function would be given preference.

• Fair knowledge of the Card industry and its business practices with good understanding of end to end front office and Back office activities.

• Preferably CA/CS/LLB/CAMS/CIA/MBA.

• Handled Regulatory Compliance within large banks or payment operators

• Experience in working with regulatory bodies will be an added advantage

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.