Job Description

Job Details

Job Location Atlanta Corporate - Atlanta, GA 30344 Position Type Full Time Education Level High School Salary Range $50,000.00 - $65,000.00 Salary Travel Percentage None

Are you a detail-driven leader who thrives in high-stakes legal environments? Ready for what's next in your career?

Become the Manager, Complex Litigation Fulfillment, where you’ll play a critical role in ensuring the accurate, timely, and high-quality delivery of complex litigation services for Esquire’s most demanding clients.

About the Role

The Manager, Complex Litigation Fulfillment is responsible for ensuring the accurate and timely execution of Fulfillment Services Center (FSC) processes supporting Esquire’s Complex Litigation suite of services. This role focuses on large-scale matters, managed firms, and high-profile clientele, ensuring client standing orders, preferences, and delivery expectations are met with precision. You’ll support the execution of new procedures for evolving services and products while ensuring complex litigation fulfillment is handled with exceptional care.

Key Responsibilities

• Manage incoming Complex Litigation workflows to ensure all client standing orders, preferences, and expectations are met
• Monitor work volumes and prioritize assignments across indirect reports to meet critical deadlines
• Oversee key fulfillment processes including end-of-day coordination, resource planning, reporter relations, and client communications
• Coordinate resources to prepare and deliver deposition and litigation materials accurately and on time
• Manage ticketing queues such as client issues and delivery escalations, prioritizing resolution based on urgency
• Monitor saved searches and jobs in progress to ensure visibility and timely execution
• Perform quality control checks to verify accuracy and compliance of work performed by FSC team members
• Coordinate across Fulfillment Services Center divisions to ensure seamless delivery of complex litigation work
• Demonstrate and promote Esquire’s values in daily operations
• Perform other duties as assigned

What You’ll Need

• Experience: Three years of legal industry or law firm experience; workflow volume management experience preferred
• Technical: Proficiency in Microsoft Outlook, Word, and Excel
• Skills: Excellent interpersonal, verbal, written, and organizational skills
• Problem Solving: Ability to analyze information, conduct research, and recommend effective solutions
• Work Style: Detail-oriented, able to multitask, shift priorities, meet deadlines, and perform under pressure
• Collaboration: Comfortable taking direction from multiple managers and working cross-functionally
• Reliability: Consistent attendance and commitment to company objectives
• Education: High school diploma required

What Success Looks Like

• Meeting or exceeding productivity requirements of at least 90%
• Meeting or exceeding accuracy requirements of at least 98%
• Consistent adherence to scheduled work hours and fulfillment expectations
• Reliable delivery of complex litigation work with minimal errors or escalations

💬 Don’t meet every single requirement?

We are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be just the right candidate for this role or another opportunity at Esquire.

Equal Opportunity & Accommodations:

Esquire Deposition Solutions policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

Esquire Deposition Solutions is committed to fair hiring practices. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable laws, including but not limited to the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and the Los Angeles County Fair Chance Ordinance. We also comply with similar laws in other jurisdictions where we operate.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request reasonable accommodation. You can submit your request to talent.acquisition@esquiresolutions.com