Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean GroupWe are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
We are proud to be the vacation-industry leader with global brands— including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best peopleTogether, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.
This position will be working onsite from Miami.
The Commercial Program Manager is an individual contributor responsible for translating commercial strategy into coordinated execution across cross-functional teams, including Revenue Management, Trade/Agency Sales, Contact Center, eCommerce/Product, CRM & Lifecycle, Performance Marketing, Brand/Content, Partnerships, IT/Enterprise Technology, Data/Analytics, Finance, Legal/Compliance, and Onboard Revenue.
This role plans, coordinates, and drives the operating rhythm for commercial initiatives—such as tactical promotions, segment and market pushes, merchandising changes, lifecycle programs, pricing and yield experiments, partner activations, and technology rollouts. The Program Manager brings structure, clarity, and cadence to complex initiatives, ensuring clear ownership, disciplined execution, and measurable outcomes.
You will own intake and prioritization processes, clarify decision ownership, orchestrate cross-functional delivery plans in Asana, produce executive-ready updates, and facilitate postmortems that improve future cycles. Success is defined by faster time to market, fewer bottlenecks, clear capacity visibility, and sustained improvement in commercial performance metrics (e.g., conversion, NTR, load factor, APD/APCDs, retention), alongside a higher standard for how initiatives are planned, launched, and evaluated.
Essential Duties and Responsibilities
What You’ll Own & Deliver
1) Portfolio Intake, Prioritization & Roadmap
Maintain a rolling 12–18 month portfolio of commercial initiatives with documented business cases, impact/effort assessments, dependencies, and accountable owners.
Run structured intake and triage: standardize briefs, scope, and assumptions; surface tradeoffs and sequencing recommendations for leadership review.
Define decision owners versus contributors (RACI) per initiative; document decisions clearly in a searchable system of record.
2) Program Delivery & Governance
Own the weekly and quarterly operating cadence across partner teams, including Asana plans, milestone tracking, RAID logs (Risks, Assumptions, Issues, Dependencies), and KPI/OKR alignment.
Coordinate cross-functional execution by aligning timelines, handoffs, and cutover plans; escalate issues with clear options and decision asks.
Produce concise, decision-grade updates (one-pagers, dashboards) for senior stakeholders.
3) Capacity, Bottlenecks & Visibility
Provide portfolio-level visibility into what is in flight, ownership, and delivery risk.
Monitor interdependencies and resource constraints; recommend sequencing, staffing, or scope adjustments to maintain momentum.
Track benefits realization against baseline assumptions and maintain a living benefits ledger per initiative.
4) Process Establishment & Continuous Improvement
Develop lightweight, repeatable SOPs and playbooks for common initiative types; keep them current and accessible in a shared knowledge base.
Facilitate retrospectives and postmortems; translate insights into durable process improvements (templates, checklists, working agreements).
Continuously raise the quality of artifacts—narratives, visuals, and data—so outputs are consistently executive-ready.
5) Analytics, Financials & Readouts
Partner with Data and Finance to define upfront measurement plans, targets, and success criteria.
Pressure-test assumptions, quantify scenario impacts and risks, and track post-launch performance versus plan.
Ensure appropriate instrumentation exists for attribution and learning; maintain a simple, transparent benefits ledger.
6) Change, Enablement & Adoption
Coordinate launch readiness with Contact Center, Trade/Agency, Field, and Onboard teams, including FAQs, training materials, timelines, and policy updates.
Create enablement materials that clearly connect launches to day-to-day usage and expected guest and revenue outcomes.
Establish feedback loops with frontline and partner teams and incorporate learnings into subsequent iterations.
7) Tools, Documentation & AI-Assisted Productivity
Serve as the primary Asana owner for Commercial, ensuring strong workflows, templates, and reporting hygiene.
Maintain an organized knowledge base (Notion, Confluence, or SharePoint) for briefs, governance artifacts, SOPs, and postmortems.
Leverage productivity tools (e.g., Miro, Smartsheet, Jira, Power BI, Tableau, Looker) to improve clarity, coordination, and speed.
Apply AI responsibly to summarize meetings, draft briefs and updates, generate starter SOPs and templates, identify duplication, and surface risk patterns, in line with security and governance standards.
We know there's a lot to consider As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
No immigration sponsorship is offered.
Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
At Royal Caribbean Group, we deliver unforgettable vacations to guests who trust us with life’s greatest moments. We build the best ships, and even better careers, all while doing the right thing. We are passionate. We are innovative. We are unstoppable. We open the world to our employees. Your journey is our journey — chart your own course. Journey with us!
Our culture: What sets the Group apart is the multicultural environment we create with employees from over 126 countries. We cultivate a workplace where employees feel they can be themselves, are appreciated because of their differences and are empowered to become part of the fabric of the Group. We have been repeatedly recognized by the Ethisphere Institute as one of the World’s Most Ethical Companies. For us, it’s a simple three-word phrase: Make good choices. Our employees have a commitment to compliance, doing the right thing and integrity.
Our brands: Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that operates TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet traveling to more than 800 destinations worldwide.
Our promise: We deliver the best vacation experiences, responsibly. Every one of our values and actions flows from this promise. To operate the safest ships on the seas. To protect the oceans we sail. To put people and communities first in everything we do. Find out more here - https://www.royalcaribbeangroup.com/bluegreenpromise/
Link to the careers page: https://careers.royalcaribbeangroup.com/
