Job Description

JOB SUMMARY

• The Manager, Commercial Performance – Operations, EMEA plays a key role in delivering scalable, consistent commercial communications and performance support across the EMEA portfolio.
• Working within the Commercial Performance – Operations team, this role supports Commercial Programming and broader team priorities by ensuring programmes, reviews, tools and insights are deployed consistently and effectively.
• Reporting to the Senior Director, Commercial Performance – Operations, EMEA, the role helps drive clear prioritization, accountability and alignment across the team.

SCOPE

The Manager, Commercial Performance – Operations is responsible for supporting all Marriott International brands operating across EMEA, including both managed and franchised properties.

• Location: London or Frankfurt
• Travel: Infrequent travel required, expected to be less than 20%.

KEY RESPONSIBILITIES

• Communication and Stakeholder Alignment
• Ensure commercial communications to the EMEA portfolio are clear, consistent and aligned.
• Act as a central connector across teams, stakeholders and workstreams.
• Lead day-to-day support and management of the Commercial Performance inbox.
• Support the development of effective presentation decks and the delivery of continent-wide webinars.
• Create, organise and maintain commercial content repositories.
• Programme and Scalable Delivery
• Support the design, deployment and optimisation of scalable commercial programmes.
• Support the implementation and sustainment of key programmes, initiatives and processes.
• Support the organisation and execution of commercial events.
• Ensure tools, insights and initiatives are deployed consistently across the portfolio.
• Support Commercial Programming by ensuring deliverables remain relevant, well-executed and aligned with team priorities.

CANDIDATE PROFILE

Education and Experience

• Commercial experience within hospitality is required, ideally with 3–5 years of dedicated experience in commercial roles or a closely related professional area.
• Proven ability to work independently and manage priorities effectively.
• Proven ability to operate across complex stakeholder environments.
• Comfortable leading through influence, structure and collaboration rather than hierarchy.
• Strong commercial acumen and understanding of business performance drivers.
• High proficiency in English is required; additional languages are an advantage.

Skills and Knowledge

• Strong knowledge of, and proven experience using Microsoft Office and automation tools, including Copilot, Copilot Studio, Power Automate, Power Apps, etc.
• Knowledge of Marriott lodging products, culture and brand strategies is preferred.
• Knowledge of Marriott commercial systems, programmes and processes is preferred.
• Proficient in creating visually engaging, well-structured presentation decks.

Deliver Results

Deliver on ambitious goals, create alignment and drive execution.

• Coordinate with departments and teams to define clear responsibilities, establish expectations and clarify how each group and individual contributes to project success.
• Identify and focus on business opportunities that deliver the highest value for the Company.

United Kingdom

At the time of application, applicants must have the legal right to work in the United Kingdom. Unfortunately, this role is not eligible for visa sponsorship or relocation assistance.

WHY JOIN MARRIOTT INTERNATIONAL?

Marriott International has been recognized as one of Fortune’s 100 Best Companies to Work For™ in 2026 by Great Place to Work®. This is a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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