Manager, Commercial Operations
Catalent is seeking a Manager, Commercial Operationsto support our Kansas City Analytical Services business. This role serves as the commercial lead for existing customer programs, partnering with Business Development, Project Management, Laboratory Operations, and Finance to ensure successful execution of customer projects while driving operational efficiency, forecasting accuracy, and business growth.
The successful candidate will combine a strong analytical or laboratory background with commercial and customer-facing experience. This individual will leverage data, customer demand signals, and operational insights to support capacity planning, commercial decision-making, portfolio management, and long-term customer success.
About Catalent Kansas City Analytical Services
Catalent's Kansas City campus is a premier analytical center of excellence supporting biologic and advanced therapy programs from development through commercialization. OurBioAnalyticsteam provides comprehensive analytical testing, method development, characterization, validation, and stability services that help customers accelerate development timelines, ensure product quality, and bring life-changing therapies to patients worldwide. Working alongside scientific, operational, and commercial partners,you'llplay a key role in supporting a diverse portfolio of biologics and advanced therapeutics for some of the industry's most innovative companies.
Location: 100% onsite at our Kansas City, Missouri facility
Shift:Monday – Friday, First Shift
The Role
Leverage your understanding of analytical testing and laboratory operations toidentifybottlenecks, improve turnaround times, enhance operational efficiency, and help maximize laboratory capacity and performance.
Serve as the commercial lead for existing customer programs, ensuring alignment between customer expectations, contractual commitments, and operational execution.
Partner cross-functionallywith Business Development, Project Management, Laboratory Operations, and Finance to support customer success and drive business growth.
Lead demand forecasting, capacity planning, and portfolio management activities to support laboratoryutilization, operational readiness, and long-term planning.
Manage commercial agreements, contract renewals, and customer communications whileidentifyingopportunities to strengthen customer relationships and grow existing accounts.
Other duties as assigned.
Candidate Requirements
Bachelor's degree in a scientific, engineering, or related discipline
Minimum of 3 years of experience in contracting, commercial operations, program management, account management, or other business-relatedroleswithin the pharmaceutical or biotechnology services industry.
Direct experience working within aBioAnalytics, Analytical Services, laboratory operations, quality control, analytical development, or similar scientific environment, with a strong understanding of laboratory workflows, testing operations, and opportunities to improve efficiency, capacity, and turnaround times.
Strong understanding of laboratory workflows, testing operations, and the factors thatimpactturnaround times, capacity, and operational efficiency.
Demonstrated analytical, problem-solving, and business acumen, with experience collaborating across cross-functional teams in a customer-focused environment.
Preferred Skills & Background
Candidates who have progressed from technical, laboratory, or scientific roles into Commercial Operations, Business Operations, Program Management, or Account Management are highly preferred.
5+ years of experiencein commercial operations, business operations, program management, account management, contracting, or related business functions within the pharmaceutical, biotechnology, CDMO, or CRO industry.
Advanced degree (MBA, MS, or PhD) in a scientific, engineering, business, or related discipline.
Experience within a CDMO, CRO, biologics, cell & gene therapy, vaccine, or broader biopharmaceutical services environment.
Why you should join Catalent
Opportunity to play a key role in driving growth within a global CDMO leader.
Competitive compensation package, including incentive opportunity.
Day-one medical, dental, and vision coverage.
401(k) with company match.
Tuition reimbursement and professional development opportunities.
Generous paid time off and holiday schedule (152 hours + 8 holidays.)
Collaborative, mission-driven culture focused on improving patient outcomes worldwide.
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to spam@catalent.com for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE
Championing the missions that matter™. Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) and trusted partner to pharma, biotech, and consumer health companies worldwide. We put patients first in everything we do, helping people live better and healthier lives through every product we help develop, manufacture and deliver. With over 1,000 active development programs at any given time, we launch over 100 new products and line extensions annually. Catalent has supported half of all FDA approvals over the past decade, and our teams working at over 40 global sites help us produce over 60 billion doses every year.
Our strength lies in our people: teams across our more than 40 sites and thousands of passionate scientists and technicians who bring expertise in development sciences, delivery technologies, and multi-modality manufacturing. What unites us is our commitment to championing our partners’ missions as our own, anticipating customer needs, solving complex challenges and ultimately making a difference in the lives of patients across the globe.
At Catalent, you will be able to directly have an impact, solving problems and ensuring excellence for our customers. Our focus on delivering meaningful outcomes alongside our customers means your work directly impacts millions of people around the world. Join us in championing the missions that matter.
Catalent is headquartered in Tampa, Florida, with over 40 global sites. Visit www.catalent.com to learn more.
