Position
Title: Manager, Commercial Agent Channel Sales

Base Salary:
$75,000
to $125,000 annually DOE

Commission:
Target
commission of 60,000 annually

Bonus:
Target
annual bonus

Benefits:
Medical, dental, vision, 401k, flexible spending account, paid sick leave and
paid time off, parental leave, quarterly performance bonus, training, career
growth and education reimbursement programs.

Ziply
Fiber is a local internet service provider dedicated to elevating the
connected lives of the communities we serve. We offer the fastest home
internet in the nation, a refreshingly great customer
experience, and affordable plans that put customers in
charge.

As
our state-of-the-art fiber network expands, so does our need for team
members who can help us grow and realize our goals.

Our Company
Values:

• 
  Genuinely Caring:
  We treat customers
  and colleagues like neighbors, with empathy and full attention.

• 
  Empowering You:
  We help customers
  choose what is best for them, and we support
  employees in implementing new ideas and solutions.

• 
  Innovation and Improvement:
  We
  constantly seek ways to improve how we serve customers and each
  other. 

• 
  Earning Your Trust:
  We build trust
  through clear, honest, human communication.

Job Summary

The Manager, Agent Channel Sales, is
responsible for selling telecommunications and network connectivity services by
creating and managing the relationships with independent technology agents who
sell business accounts. This role
will manage a team of
Channel Partner Support Specialists with duties including quoting, Salesforce
data input, ordering and partner/customer updates on pending orders.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.

Sales Quoting, Order Management & Service Delivery

·
Manage new sales quotes that are not served
through automation, including formulating contracts, quotations and pricing,
product research, customer relations, follow-up, coordinating due dates,
placing service orders, managing and communicating test and turn up of
circuits, etc.

·
Ensure accurate order processing and service
delivery for operations.

·
Design and create customer network
configurations with Sales Engineering and agents.

Channel Partner & Agent Relationship Management

·
Assist in identifying opportunities within the
company's current markets with Agents.

·
Develop and maintain relationships with support
staff within our Master Agents including engineers, access managers and other
departments seeking Channel support and their leadership.

·
Manage a wide variety of customer support,
including resolving billing issues, customer inquiries, Agent customer turn-up
and general customer satisfaction and relations.

·
Lead QBRs with assigned large Master agents.

Team Leadership & Performance Management

·
Manage the Channel Partner Support Specialists
and report metrics on quoting and order activity.

·
Ensure effective communications are maintained
within areas of responsibility.

Cross-Functional Coordination & Internal Communications

·
Lead, identify and manage internal communication
needs, disseminate information regarding relevant activities and obtain
appropriate corporate approvals.

·
Work with sales management, product management,
IT, regulatory, corporate marketing, and other inter-departmental stakeholders,
by managing resources and timeframes required to complete and recommend
customer solutions, requirements, pricing, and implementation.

Other Duties

·
Performs other duties as
required to support the business and evolving organization.

Required Qualifications:

·
High
school diploma or GED.

·
Bachelor’s
degree in a relevant field or equivalent work experience.

·
Minimum
of ten (10) years in telecom or technology sales with five (5) years selling in
telecom in “The Channel”.

·
Minimum
of seven (7) years in technology sales management.

·
Strong
prospecting, selling, and closing skills at a management level.

·
Must be
able to demonstrate a business-to-business telecom sales record at a high level
of achievement with management experience.

·
Experience
developing and maintaining business, sales, and account plans as well as
negotiating and closing complex deals.

·
Experience
selling and managing accounts that have executive interaction where cultivating
larger, strategic relationships key.

·
Proficiency
in Salesforce.com.

·
Ability
to travel as needed within the United States.

·
Has a
working knowledge of Ethernet, optical waves, dark fiber, and broadband and
voice services.

·
Must have and maintain a valid
driver’s license, auto insurance, and satisfactory driving record.

Preferred Qualifications:

·
Masters’ degree (MBA) preferred.

Knowledge, Skills, and Abilities:

·
Ability to work
independently and apply sound judgment and reasoning skills to a variety of
situations.

·
Ability to multi-task
and collaborate effectively with other personnel to meet deadlines.

·
Strong verbal and
written communication, attention to detail and organizational skills.

·
Ability to work within
critical deadlines.

·
Ability to adjust to
rapidly changing priorities and schedules.

·
Ability to provide
excellent customer service.

·
Excellent
interpersonal skills.

Work Authorization

Applicants must be currently authorized to
work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time; most of time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must
occasionally lift and/or move up to 25 pounds. Specific vision abilities
required by the job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.

At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is
an equal opportunity employer. Ziply Fiber will consider all qualified
candidates regardless of race, color, religion, national origin, gender, age,
marital status, sexual orientation, veteran status, and the presence of a
non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

Ziply Fiber is a drug free workplace.