Principal responsibilities

• Lead, plan and co-ordinate a wide range of projects, including offshoring migrations, process reviews, system and manpower related issues to ensure the smooth delivery of credit collection services
• Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
• Initiate and manage legal proceedings against debtors by instructing external solicitors/counsel and ensuring cases are progressed within agreed timelines and budgets.
• Ensure all legal recovery activity is conducted in line with Group standards, local regulatory expectations, and fair customer treatment principles.
• Represent the bank at hearings as required, and coordinate witnesses, evidence packs, affidavits, and documentation with internal stakeholders and external counsel.
• Liaise with the Official Receiver’s Office / Outside Trustee on bankruptcy related matters
• Handle and manage external solicitor firms (Third-Party management), formulate guidelines for law firms and ensure their adherence to Group, HASE and regulatory guidelines
• Motivate team members and provide adequate training and job rotation opportunities