Job Description

• Develop and implement effective collections strategies and procedures to maximise debt recovery while maintaining positive customer relationships.
• Manage a collection team, providing guidance, support and training as needed.
• Monitor and analyse the performance of the collections team, implement measurement to improve productivity and success rates.
• Review and evaluate delinquent accounts, determine appropriate actions to be taken in accordance with internal policy/guideline and legal requirement.
• Communicate with customers on their outstanding debts, negotiate payment plan, settlements, or other resolution to improve their repayment status.
• Maintain accurate and up-to-date records/data of all collection activities, ensuring compliance with regulatory guideline and internal policies.
• Collaborate with cross-functional teams, including legal, approval authority….etc to resolve complex issue or escalate to appropriate authority for support when needed,
• Stay update on industry trends and best practices in collections, introduce new action plans or technologies as needed to improve efficiency and results.
• Prepare reports on collections activities, presenting data and insights to upper management on regular basis or upon required.

• To complete and deliver other tasks assigned by line managers, or as per business requirement/direction.

Required Skills & Experiences:

• Strong Knowledge of collections practices, Cambodian laws, and regulations.
• Excellent verbal & written communication skills, with ability to negotiate and persuade customers to reduce/or resolve outstanding debts with the Bank.
• Excellent organizational and time management skills to prioritize and handle multiple tasks simultaneously.
• Analytical mindset, with ability to analyse data, identify trends and make data-driven decision.
• Strong problematic solving skills, able to think creatively and find innovative solutions to overcome collections challenges.
• Excellent attention to details, ensuring accuracy in all records and communications.
• Proven leadership skills, foster positive working environment, with ability to motivate and guide a team to achieve target and deadlines.
• Strong interpersonal skills, which is able to build and maintain positive relationship with customers and colleagues.
• Bachelor’s degrees in business administration, management or others related field.
• Minimum of 5-8 years of experience in collections, preferably in a supervisory or managerial role.
• Knowledge of legal and regulatory requirements related to collections, litigation process including fair debt collection practice.
• Proven track record of meeting or exceeding collections target
• Strong understanding of financial statements, cash flow analysis and credit evaluation.
• Excellent computer skills, including MS word, Advanced excel, power point… etc.