Job Description

Clinical Service Manager

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We are currently seeking a Manager, Clinical Services to join our diverse and dynamic team. As a Manager, Clinical Services at ICON, you will play a pivotal role in overseeing the operational aspects of clinical trials, ensuring the delivery of high-quality services that aid the advancement of innovative therapies. You will contribute to the success of clinical research by leading teams and optimizing processes to enhance overall trial performance.

Location 100% on site - Lenexa KS

*Please note: There will be expected travel 1-2x / week to our Lawrence site location*

What You Will Be Doing:

• Managing the day-to-day operations of clinical services, ensuring that trials are conducted efficiently and in compliance with regulatory requirements.
• Engaging with cross-functional teams to develop and implement strategies that enhance trial execution and patient engagement.
• Monitoring trial progress and performance metrics, providing insights and recommendations for continuous improvement.
• Mentoring and developing team members, fostering a culture of inclusion and excellence in clinical service delivery.
• Building strong relationships with internal and external stakeholders to facilitate effective communication for clinical initiatives.

Your Profile:

• Bachelor's Degree in Life Sciences, or related discipline
• Extensive experience in managing clinical services or operations, with a solid understanding of industry standards and regulatory requirements.
• Early Phase clinical research experience strongly preferred
• Strong leadership skills with the ability to inspire and manage teams in a dynamic environment.
• Proficiency in project management tools and methodologies, with a focus on optimizing operational processes.
• Excellent communication and interpersonal skills, with a proven ability to influence stakeholders and drive successful outcomes.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here

Are you a current ICON Employee? Please click here to apply