Job Description

Vancouver Coastal Health is seeking a Manager, Clinical Operations to lead the Personalized Support & Stabilization Team Plus (PSS+) and Extended Hours Nursing Program.

This role is ideal for a collaborative and systems-focused leader who is passionate about improving care for clients with complex needs and strengthening transitions from acute care to community services across Vancouver.

This position plays a key role not only in program operations, but also in supporting citywide access and flow for clients transitioning from hospital to community-based care.As a Manager, Clinical Operations with Vancouver Coastal Health, you will:• Provide clinical and operational leadership for the PSS+ program and Extended Hours Nursing Program across a multi-site, community-based environment. • Lead and support multidisciplinary teams delivering care to clients with complex needs, ensuring high-quality, client- and family-centred services. • Oversee day-to-day operations including staffing, service delivery, resource management, and performance monitoring. • Work collaboratively with acute care teams, community services, and system partners to improve transitions from hospital to home and community care. • Help identify and remove barriers impacting access and flow, particularly for complex and ALC clients, while maintaining awareness of system capacity across Home Health and Home Support services. • Lead operational planning, quality improvement initiatives, and program development aligned with organizational priorities. • Support and guide teams through change, service improvements, and evolving system needs. • Build strong relationships with internal and external partners to support coordinated, integrated care.

This role requires a leader who can balance program operations with a broader system perspective, working closely with local teams while contributing to solutions that improve care across the Vancouver community system.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health. QUALIFICATIONS:Qualifications:Baccalaureate (Masters preferred) in a relevant clinical professional area with seven (7) to ten (10) year's recent, related clinical and progressive leadership experience, including direct supervisory experience. Current registration/membership with a recognized professional association. Basic computer literacy with word processing, spreadsheet and/or database programs and ability to utilize a computerized patient care information system required.ROLE SPECIFIC EXPERTISE:• Demonstrated ability to collaborate with internal and external stakeholders to develop, manage and evaluate clinical programs considering client needs, service delivery interrelationships and service potential within a complex environment.• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups• Demonstrated ability to understand available resources for program/department and keeps quality in the forefront of all resource utilization decisions; provides feedback and detailed analysis on budget variances, and makes recommendations for corrective action.• Demonstrated ability to facilitate, collaborate and negotiate for effective resolution of human resource issues.• Demonstrated ability to foster collaborative working relationships to support the professional practice and ongoing development of staff.• Demonstrated ability to promote development of clinical research opportunities to ensure evidence-based practice within an interdisciplinary team-based environment.• Physical ability to perform the duties of the position.SHARED VALUES:You care for everyone:• You are compassionate, empathetic, and sensitive to the needs of others.• You are respectful, treating people as equals, and valuing others’ perspectives and differences.• You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:• You are open minded, always receptive to different perspectives and ways of doing things.• You are curious and ask questions to find a deeper understanding.• You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.• You are a solution finder, empowered to solve the challenges we face in healthcare.• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things.

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.