Job Description

FIND YOUR FUTURE

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

The Manager-Clinical Engagement & Partnerships will support sales efforts through goals set by Reliance Rx leadership. They will also support non-clinical sales staff and oversee and manage Clinical Account Pharmacists, fostering supportive relationships with large practice specialist groups, effectuating home infusion nursing relationships, attending community events, and other duties as needed to promote Reliance Rx sales efforts from the clinical and account success perspective. The manager must understand Reliance Rx products, services, distribution channels, the Reliance Rx distribution business, home infusion offerings, digital engagement tools, and payer networks. They will build relationships and be comfortable and confident in conducting meetings with physicians, consultants, and pharmaceutical medical affairs/field rep personnel. In addition, they will analyze potential client issues and needs and provide a solution to meet or exceed their expectations. The manager will provide weekly agendas and call/visit logs for regularly scheduled meetings with Reliance Rx Leadership. The manager may perform staff or specialty pharmacist duties if necessary.

Qualifications

• Bachelor’s degree in pharmacy or PharmD required. License to practice pharmacy in the state of New York required.
• Five (5) years of pharmacy experience, including two (2) years in specialty pharmacy required.
• Two (2) years of progressive leadership/management responsibility required.
• Strong leadership, coaching and mentoring skills with the ability to identify, address and resolve associate issues objectively and in a timely manner.
• Clinical knowledge of the health or social work needs for the population served, including DME and home infusion.
• Collaborative approach with direct reports and across other teams, with a high level of accountability for your own work and that of your team.
• Ability to interact effectively with physicians and other members of the health care team.
• Successful corporate sales/service experience required, preferably in a manufacturer sales or specialty pharmacy industry.
• Strong organizational, problem-solving, process management and analytical skills with proven ability to manage multiple priorities and bring projects to completion.
• Ability to win new business with track record of meeting or exceeding individual business goals and objectives.
• Travel required. Any Reliance Rx associate who uses a motor vehicle in the course of their duties representing Reliance Rx must be compliant with State Motor Vehicle laws and must follow the Policy that pertains to Driver’s License Requirements as a condition of employment.
• Strong Microsoft Office skills required; experience with ScriptMed Cloud preferred.
• Excellent verbal, written and interpersonal communication skills.
• Proven examples of displaying the Reliance values: Collaborative, Accessible, Results-Oriented, Empowering, Supportive.

Essential Accountabilities

• Provide drug information, perform clinical consultation and patient counseling, and communicate with physicians, nurses and patients.
• Assist in the development of drug- and/or disease-specific measurement tools to enhance reporting to all stakeholders.
• Contribute to any company RFP responses for product or payor access.
• Travel to conferences or industry meetings may be required periodically.
• Build a strong professional relationship between Reliance Rx and the national provider community to facilitate the acquisition of additional prescription volume; seek unique opportunities to further define Reliance Rx’s value proposition to its customers.
• Facilitate and oversee integrated provider portal access, use, and enhancements to align to Reliance Rx and provider practice efficiencies.
• Ensure new providers are engaged shortly after referral intake with defined materials and validate primary office contact, contact method, and assess business opportunities to triage to sales team.
• Meet with external partners periodically to review sales performance, define expectations, and perform gap analysis compared with competition.
• Maintain detailed records of all contacts and meetings; create reports and sales analytics when needed; provide backup documentation, call sheets, and other details on provider engagement as necessary.
• Develop and implement strategies to approach potential customers and increase prescription volume
• Meet with Reliance Rx leadership and management teams to define and implement an effective call/office visit plan that meets the company’s strategic needs.
• Establish and maintain successful working relationships with other Reliance Rx associates, parent company and affiliate associates.
• Answer questions and be the liaison between the national provider community and Reliance Rx operations and clinical staff to resolve issues.
• Coordinate and deliver sales presentations.
• Ensure accurate Reliance Rx product and company information is communicated through ongoing training and attending meetings with Reliance Rx operations and clinical staff.
• Promote and sell the organization's products and services within an assigned geographic area, product range, or list of customer accounts to achieve significant sales targets.
• Pursue sales leads; visit existing and new customers who may be of strategic importance to the organization; assess customer needs and suggest solutions; respond to more complex customer inquiries.
• Craft and effectuate strategies for lowest net cost utilization for partnered plans, PBMs, and clients including generics, biosimilars, and brand formulary alignment.
• Facilitate ongoing relationships with partnered home infusion nursing agencies, and validate accurate billing, payment, and service levels.
• Generate local and national home infusion referrals for partnered plan/client success or Reliance Rx’s individual initiatives.
• Perform review and analysis of partnered client medical claims to identify lowest net cost of care sites, including Reliance Rx home infusion.
• Teach and direct appropriate use of pharma offerings including vouchers, bridge, and programs for non-covered referrals.

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub.