Blackline Safety

Manager, Client Success - Middle East and Africa

Blackline Safety  •  United Arab Emirates (Remote)  •  4 hours ago
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Job Description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Reporting to the Vice President, Client Success, the Manager, Client Success plays a key role in driving client goals, product utilization, retention efforts of our clients, and the oversight of our Client Success Managers. This role will lead the day-to-day operations of a Client Success team of 5-8 Client Success Managers and drive the strategic initiatives to support the overall goals of the department and the organization. This role will require daily support not only for clients but also cross-functionally with all internal teams within the organization to ensure continued growth within existing clients and future clients.

Key Responsibilities

  • Working in collaboration with the Vice President, Client Success, building leading, and mentoring the Client Success team, by ensuring the team remains objective and results driven.
  • Oversee the retention of our customer base with the continuous coaching of our Client Success Managers
  • Oversee the renewal of customers’ service contracts through the oversite of renewal quotes and ensure our Client Success team follows through to completion.
  • Oversee the application of sales methodologies to create, manage and close opportunities for account expansion to increase revenue from existing accounts
  • Identify areas of development within the Client Success Managers and ensure that the team remains world-class.
  • Coach and mentor Client Success Managers to ensure the successful development of strategic customer account plans.
  • Ensure Client Success Managers maintain currency in Blackline Safety products and become product experts in all Blackline products and services.
  • Work with the Client Success Managers to escalate internal and external concerns, by ensuring that all resources used maintain customer satisfaction.
  • Ensure that Client Success Managers are providing feedback to product management teams on long-term trends that may affect customer satisfaction or retention.
  • Report on KPIs to Management
  • Monitor work schedules for the team to ensure they meet deployment demands both locally and internationally, recommending adjustments as required.
  • Aid in documenting procedures, establish training
  • Actively looks for ways to improve process efficiencies and effectiveness
  • Other duties as assigned.

About You

  • Post-Secondary education or equivalent certification in a business-related field is an asset
  • Minimum 2 years' leading a customer-facing customer support team
  • Proven track record of leading and energizing a group to be successful and meet targets
  • Ability to drive results in an ever-changing environment
  • Ability to identify meaningful metrics for reporting and analysis of operational issues
  • Clear communication, both written and verbal with strong interpersonal skills

Total Rewards

At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include:

  • Competitive base salary and annual compensation review
  • Comprehensive health and dental benefits*
  • Mental health and wellness support
  • Flexible work arrangements and hybrid work model for eligible positions
  • Paid vacation, personal and sick days*
  • Professional development opportunities
  • Education funding
  • A collaborative, inclusive, and mission-driven culture
  • Exclusive access to perks and discounts
  • A flexible ‘Dress for Your Day’ environment

*Eligibility and coverage vary by employment type and region.

Diversity, Equity & Inclusion

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

If you require accommodation during the recruitment process, please contact us at careers@blacklinesafety.com. We are committed to ensuring an accessible and equitable experience for all candidates.

Join Us

If you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world.

Unauthorized Recruitment Communication Alert

We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety.

Blackline Safety does not request payment or personal financial information at any stage of the recruitment process.

Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.

Blackline Safety

About Blackline Safety

Connect. Monitor. Respond. It’s a simple and seamless sequence of events and also our mission: one that makes sure every worker gets their job done and returns home safely every day.

Blackline pairs wearable safety technology, personal and area gas monitoring with cloud-connected software, and data analytics to help companies meet demanding safety challenges and increase productivity with coverage in more than 100 countries.

Our technology provides a lifeline to tens of thousands of people, having reported over 160 billion data-points, and initiated over five million emergency responses. Armed with cellular and satellite connectivity, we ensure help is never too far away.

The Blackline Difference:

To guarantee no call for help ever goes unanswered, our direct-to-cloud technology detects every event—like a fall, gas leak, hazardous weather situation, no-motion incident or missed check-ins–and connects workers to live monitoring teams for real-time response, by real people. It’s what makes us different and it’s what gives workers peace of mind that their safety is accounted for in any circumstance.

⚠️ Recruitment notice:

Please be advised that Blackline Safety will never ask for personal information or any financial commitment from a candidate as an employment requirement. All legitimate Blackline communication regarding recruitment comes from email addresses ending with @blacklinesafety.com. To avoid any potential fraudulent activity, we strongly recommend that all applicants apply through our official Careers page at https://careers.blacklinesafety.com/home.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Calgary, CA
Year Founded
2004
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