Acosta Group

Manager Client Service Sr

Acosta Group  •  Toronto, CA (Onsite)  •  5 hours ago
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Job Description

The Senior Client Manager is primarily responsible for operational and financial performance, people development, and cultivating positive client relationships. The result will be increased business opportunities and organic growth.

Essential Functions:
  • Drive revenue growth with existing clients and secure new accounts by maximizing all revenue opportunities.
  • Provide analysis of sales and store-level conditions and recommend improvements for client business and product performance.
  • Manage and monitor multiple direct reports.
  • Build client relationships based on trust, communication, and collaboration.
  • Coordinate new initiatives and attend relevant meetings to strengthen client relationships.
  • Oversee execution of client-specific initiatives and reporting.
  • Participate in or lead new business development, including proposals.
  • Collaborate with account teams to develop strategies and plans.
  • Perform other duties as assigned.

Knowledge, Skills, and Abilities:

  • Ability to manage communication of client expectations across teams
  • Strong problem-solving and issue resolution skills
  • Confident communication with executive-level contacts
  • Experience in account management within consumer electronics, entertainment, or technology industries
  • Strong relationship-building skills
  • Experience implementing retail marketing programs
  • Experience with third-party logistics or agency environments preferred
  • Strong organizational and prioritization skills
  • Ability to identify client needs and provide solutions
  • Project management experience
  • Experience managing direct reports
  • Advanced Microsoft Office skills

Work Environment:
May include working indoors, with others, and face-to-face interactions

Mental/Reasoning Requirements:
Basic and complex reasoning, math skills, analysis, and decision making

6 + of experience managing client expectations and communication.
4 or more years of account management experience in retail, merchandising, marketing, or similar environment.
2 or more years of business development experience with responsibility for revenue growth and client retention.


Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/

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Acosta Group

About Acosta Group

Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey.

Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.

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Le groupe Acosta Group rassemble une expertise reconnue, une connectivité inégalée et des connaissances fines pour accélérer la croissance des marques - partout où vous êtes commercialisé. Notre collectif des agences de vente au détail, de marketing et de restauration les plus fiables réinvente la façon dont les gens se connectent aux marques à chaque étape du parcours du consommateur.

Composé d'Acosta, d'ActionLink, de CORE Foodservice, de CROSSMARK, de Mosaic, de Premium Retail Services et de Product Connections, le groupe Acosta Group comprend et anticipe les besoins en constante évolution des consommateurs, stimulant ainsi les performances accélérées pour connecter le commerce de demain dès aujourd'hui. Le collectif offre des solutions holistiques, y compris des services de vente externalisée, des solutions omnicanales de vente au détail, des ventes assistées et de la formation, du marketing intégré, des solutions de vente pour la restauration et la cuisine, ainsi que les données et les connaissances les plus avancées, et l’expertise nécessaire pour extraire la valeur de tous ces outils.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Jacksonville, Florida
Year Founded
Unknown
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