• Lead and develop high-performing teams in a complex, people-focused environment
• Create a positive, motivating, and accountable culture focused on quality service delivery
• Collaborate with regional leaders to deliver a consistent “one team” approach
• Support and uplift staff capability, performance, and wellbeing
• Manage resources and budgets, ensuring timely reporting and sound decision-making
• Represent MSD professionally in regional initiatives and community engagement
• You may also contribute to local or regional projects and engage with community partners, local government, and other stakeholders to support positive outcomes for whānau.
You are an experienced people leader with a strong understanding of service delivery and operational leadership. You bring sound judgement, clear communication, and the ability to lead through complexity.
• Proven experience leading and developing high-performing teams
• Strong relationship-building skills across diverse internal and external stakeholders
• The ability to communicate effectively with different audiences
• Experience managing performance, budgets, and reporting requirements
• A commitment to MSD values and mana-enhancing service delivery
• An understanding of MSD's purpose and the services we provide to New Zealanders
An understanding of Te Ao Māori and delivering culturally responsive services for iwi and whānau.
Kai Kōrero Evening Details
We are hosting a Kai Kōrero evening Wednesday 26 August 2026, at the Kirikiriroa Service Centre. During this hui we will share MSD's purpose, vision and values, and provide insight into the role of Manager Client Service Delivery. This is a great opportunity to learn more, ask questions, and connect with our team.
You can copy and paste the link into your browser: https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/manager-client-service-delivery.docx
Salary aligned to experience, capability, and leadership impact.
The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.
All applications must be made online. If this is not possible or if you have any queries, please contact Katie - Executive Assistant to the Regional Director, Waikato on katie.mccreesh002@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Auckland Council serves over 1.5 million Aucklanders providing services, policies and decision-making.
We’re here to serve Auckland and build a more prosperous region, one that gives a voice to our citizens, and makes it a great place to live, visit and invest.
Our talented people support Auckland’s elected representatives by providing specialist advice, implementing decisions and delivering services like rubbish and recycling, resource and building consents, bylaws, events and parks.
Our vision is to create a world-class city where talent wants to live. If you are interested in working for Auckland, visit our career website (careers.aucklandcouncil.govt.nz) or check our 'Jobs' and 'Life' tabs.
Auckland Transport, Tātaki Auckland Unlimited, Watercare are independent council-controlled organisations that look after specific council assets or activities on our behalf.
