Job Description

Manager – Client Relationships (Beneficial Owner Relationships) Customer Debt Solutions

Any questions, Seamus Corbett is available to answer

WELCOME TO MARS CAPITAL

Mars Capital Finance Ireland DAC (“Mars Capital”) is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €112bn Assets Under Management (“AUM”) and 4,400 employees across five jurisdictions

Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the by the Central Bank of Ireland and located in Dublin 2. Mars Capital has the capacity and regulatory authority to service loans secured against properties and has €8bn AUM, experiencing significant growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing.

We value our relationship with our clients and believe that our deployment of dedicated, Dublin-based project and asset management teams give us a competitive advantage over other competitors who operate a shared services model across their portfolios. Placing the customer first in a simple and efficient manner in line with our regulatory obligation is our number one priority.

Our local strategic ambition is to provide value accretive services to institutional clients, while building better financial futures for our customers, clients, communities and colleagues.

Our Culture and Way of Working

We’re entrepreneurial, fast-paced and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and to learn from them. Celebrating success, we reward those who help us to achieve exceptional long-term results.

We’re inclusive and encourage our colleagues to be themselves. Our culture supports the difference that makes each of us unique. We’re open and eager to embrace new ways of working and have a diverse community, enriched by our local identities that works collaboratively to build a unified and dynamic organisation.

We believe that a supported flexible working approach helps us to retain valued colleagues, enhance wellbeing, increase motivation and encourage a healthy work/life balance. If you’re interviewed, ask about the flexibility involved in this role.

Our Values

Our stakeholders expect us to act in an ethical and responsible way and this is at the heart of how we conduct our business. Our values support this philosophy, and we seek out and reward behaviours that will make us more sustainable, responsible and successful. Our values are- we succeed together; we do the right thing; we’re trusted and valued; and we’re brave and creative. You’ll hear more about these throughout the interview process.

Our STAR Awards provide a fantastic platform to send a special thank you to a colleague who may have gone above and beyond to help you and the business succeed, or someone who has been brave and creative with their own approach to how they work. Values orientated, our Recognition Scheme plays a pivotal role in aligning and celebrating our culture, and simply wouldn’t exist without colleague participation and input.

Our Environmental, Social and Governance (“ESG”) Commitment

We’re committed to investing responsibly and supporting our local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business.

The Client Relationship Manager is responsible for managing strategic relationships with assigned beneficial owners and institutional investors, ensuring the delivery of portfolio objectives, regulatory compliance, service excellence, and value-enhancing outcomes. The role acts as a key interface between clients and operational teams, driving portfolio performance, governance, and strategic initiatives.

How You’ll Make an Impact

Reporting to the Senior Manager, Client Relationships, the role holder is responsible for the following:

Client Relationship Management

• Act as primary contact for assigned beneficial owners
• Manage day-to-day client queries and requests
• Build strong working relationships and maintain client satisfaction

Governance & Reporting

• Prepare and deliver client reporting packs
• Support governance meetings and track actions
• Ensure accuracy and integrity of data provided

Portfolio Performance Support

• Monitor portfolio performance against targets
• Identify and escalate risks, issues, and opportunities
• Support implementation of agreed strategies with relevant internal teams
• Support annual client business reviews.
• Identify opportunities to improve portfolio performance and customer outcomes.
• Present portfolio recommendations and strategic proposals to clients.
• Contribute to client retention and growth initiatives.

Execution of Strategy

• Support borrower engagement and outreach initiatives
• Ensure activities align with regulatory requirements and client expectations

Project & Change Support

• Support delivery of portfolio initiatives (migrations, securitisations, system changes)
• Coordinate with internal teams to ensure timely execution
• Support onboarding of new clients and portfolio acquisitions.

Stakeholder Coordination

• Work closely with internal teams to ensure consistent delivery
• Maintain clear communication between client expectations and operations

• Set standards for behaviour & performance by role modelling and advocating our values & behaviours. Promoting integrity, honesty, and accountability throughout Mars Capital.
• Risk and Control Awareness: Displays awareness of MCFID’s Risk and Control and engages proactively with colleagues and management to identify and mitigate risk. Displays awareness of the regulatory environment in which the firm operates and proactively escalates and addresses breaches of these requirements.
• Has responsibility for the day-to-day operation of the teams control environment, including execution of controls and the identification, recording, escalation and resolution of errors, incidents, and control issues.
• Supports the consistent application of risk management within the team.
• Customer-Centric Approach: Consistently demonstrates that “the customer is at the heart of everything we do” we do by engaging with customers and third parties in a timely and effective manner.

Qualifications

Expertise

• Strong relationship management and communication skills
• Organised with strong attention to detail
• Analytical and commercially aware
• Problem-solving and ability to manage competing priorities
• Influencing and negotiation skills
• Collaborative team player
• Ability to act on own initiative

Experience:

• 5–8 years’ experience within regulated credit servicing, banking, loan portfolio management, debt restructuring or asset management.
• Direct experience managing institutional investor or beneficial owner relationships.
• Experience preparing governance papers, MI packs and portfolio performance reports.
• Experience working with loan sales, acquisitions or securitisation structures would be advantageous.
• Strong understanding of Irish regulatory frameworks (CCMA, MARP, CPC & SME)

Qualifications:

• QFA qualified (essential)

Additional Information

Central Bank of Ireland (“CBI”) Fitness & Probity Regime

Some of our roles are Control Functions (“CF”) as defined by the Central Bank Reform Act 2010 If a vacancy is for a CF role, it will be indicated above. For CF roles, appointment will be conditional on Mars Capital being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2018 issued by the Central Bank of Ireland. In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments.

D&I statement