Job Description

About The Role

The Manager, Client Management drives Fast-Moving Consumer Goods (FMCG) trade marketing strategies and demand planning excellence, serving as the key liaison between DKSH and client brand teams to deliver growth across modern trade, general trade, and e-commerce channels. This role plays a critical part in aligning commercial, supply chain, and marketing functions to optimize business outcomes and strengthen long-term client partnerships.

What You Will Deliver

• Champion the client brand agenda, engaging DKSH's commercial, merchandising, and demand planning teams to deliver against brand objectives
• Serve as the primary point of contact between DKSH and the client, ensuring consistent communication, strategic alignment, and strong working relationships
• Develop and execute trade marketing plans tailored to FMCG channels, including Modern Trade (MT), General Trade (GT), and e-commerce, in coordination with the client's marketing team
• Drive in-store visibility, shopper engagement, and promotional effectiveness to maximize brand presence and sell-through performance
• Collaborate with Sales and Brand teams to localize campaigns and maximize Return on Investment (ROI)
• Analyze consumer behavior, category trends, and competitor activity to inform and continuously refine trade strategy
• Lead the monthly Sales and Operations Planning (S&OP) cycle, aligning demand forecasts with supply capabilities and commercial targets
• Consolidate inputs from Sales, Marketing, and Finance to build robust and accurate demand plans
• Monitor forecast accuracy and lead continuous improvement initiatives to enhance planning effectiveness
• Partner with the supply chain team to maintain optimal inventory levels and service rates
• Deliver actionable insights to senior leadership on demand trends, risks, and opportunitiesAdministrative duties and coordination tasks as required

What You Bring

• Bachelor's degree in Marketing, Business, or an equivalent qualification
• 6 to 8 years of experience in FMCG trade marketing, demand planning, or commercial roles
• Strong understanding of FMCG channel dynamics and shopper behavior across modern trade, general trade, and e-commerce
• Proven experience leading Sales and Operations Planning (S&OP) processes and driving cross-functional collaboration
• Analytical mindset with proficiency in forecasting tools and Microsoft Excel; experience with SAP Advanced Planning and Optimization (SAP/APO) is an advantage
• Excellent communication, stakeholder management, and leadership skills.

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Client Management.

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