Capitec

Manager: Client Engagement

Capitec  •  Stellenbosch, ZA (Onsite)  •  11 days ago
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Job Description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To deliver business and client value, and enhance client engagement though:
    • Executing the Client Engagement strategy
    • Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
    • Contributing subject matter insights towards the improvement of client engagement strategies.

Experience

MINIMUM:

  • Principles of brand marketing
  • Data analysis, client profiling and segmentation
  • CRM Systems and technology
  • Digital marketing and e-commerce
  • Strategic marketing management
  • Campaign management
  • General business/commerce know how
  • People management principles and practices
  • Internal and external communication methods and practices
  • Stakeholder management principles and practices

IDEAL:

  • 5+ years marketing experience in a large, complex and client focussed organisation
  • Proven experience in delivering and executing CRM strategies, systems and data
  • Previous experience in managing a team

Qualifications (Minimum)

  • Bachelor's Degree in Marketing or Business Management

Qualifications (Ideal or Preferred)

  • A relevant post-graduate qualification in Marketing or Business Management

Knowledge

MINIMUM:

  • Principles of brand marketing
  • Data analysis, client profiling and segmentation
  • CRM Systems and technology
  • Digital marketing and e-commerce
  • Strategic marketing management
  • Campaign management
  • General business/commerce know how
  • People management principles and practices
  • Internal and external communication methods and practices
  • Stakeholder management principles and practices

IDEAL:

  • Capitec environment and products.

Skills

  • Problem solving skills
  • Decision making skills
  • Communications Skills
  • Management skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec

About Capitec

Imagine simple, affordable banking solutions that work for you – just like it does for over 25 million South Africans. They’re banking smart, paying less and getting more value every day with us.

As the country’s leading digital bank, we’re proud to have been voted the Coolest Bank by the youth in the 2024 Sunday Times GenNext Awards.

With 880 branches and a team of over 16,900, we’re here to grow with you.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Stellenbosch, ZA
Year Founded
2001
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