Dah Sing Bank

Manager, Claims (GI - Personal Lines focus)

Dah Sing Bank  •  Hong Kong, HK (Onsite)  •  5 months ago
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Job Description

Job Purpose:

We are seeking an experienced Claims Manager to lead and inspire our personal lines team. The ideal candidate will ensure exceptional customer experience and efficient handling of complaints across various personal lines insurance claims, including Home, Travel, and Maid Insurance. You will also play a pivotal role in developing innovative insurance solutions to meet our customers' needs.

Key Responsibilities:

  • Assess, approve, and validate personal lines claims with precision and integrity.
  • Review policy documents and insurance clauses, ensuring alignment with claims management practices
  • Drive successful claims transformation initiatives, enhancing operational efficiency and effectiveness
  • Maintain effective file management, including appropriate reserving and control of the claims cycle
  • Address inquiries and resolve complaints from both external and internal customers promptly and professionally

Qualifications:

  • Minimum of 8 years of experience in the general insurance industry, with a thorough understanding of personal lines
  • Strong time management, problem-solving, and interpersonal skills
  • Proven ability to lead and motivate a team towards achieving goals
Dah Sing Bank

About Dah Sing Bank

About Dah Sing Bank

Dah Sing Bank, Limited is a wholly-owned subsidiary of Dah Sing Banking Group (HKG:2356) which is listed on the Hong Kong Stock Exchange. Founded in Hong Kong over 70 years ago, Dah Sing Bank has been providing quality banking products and services to our customers with a vision to be “The Local Bank with a Personal Touch”. Over the years, the Bank has been rigorous in delivering on our brand promise to grow with our customers in Hong Kong, the Greater Bay Area and beyond – "Together We Progress and Prosper". Building on our experience and solid foundation in the industry, the Bank’s scope of professional services now spans retail banking, private banking, business and commercial banking. Meanwhile, the Bank is also making significant investments in our digital banking capabilities to stay abreast with smart banking developments in Hong Kong and to support financial inclusion at large.

In addition to its Hong Kong banking operations, Dah Sing Bank also has wholly-owned subsidiaries including Dah Sing Bank (China) Limited, Banco Comercial de Macau, and OK Finance Limited. It is also a strategic shareholder of Bank of Chongqing with a shareholding of about 15%. Dah Sing Bank and its subsidiaries now have around 70 branches operating in Hong Kong, Macau and Mainland China.

This Page is written by the Bank in English. Any automated translated text in other languages appearing on this Page is not written or provided by the Bank and the Bank shall not be liable for any related issue or error.

This service/product is not targeted at customers in the EU.

本專頁由本行以英文撰寫。於本專頁出現之任何其他語言自動翻譯版本並不由本行撰寫或提供,本行將不承擔任何相關問題或錯誤。

本服務/產品並不是以歐盟的人士為目標。

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Hong Kong, HK
Year Founded
Unknown
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