Job Description

Manager, Claims |Corporate Liability & Training

Location: South Sioux City, NE

Join Our Team

At Great West Casualty Company, we are committed to developing exceptional claims professionals while delivering outstanding service to our customers. We are seeking a Manager, Claims (Corporate Liability & Training) to lead, coach, and develop a team of liability claims professionals while driving training excellence across our organization. This is an exciting opportunity for a strong claims leader who is passionate about talent development, operational excellence, and building high-performing teams.

What You'll Do

As the Manager, Claims (Corporate Liability & Training), you will provide leadership and strategic direction for liability claims operations and training initiatives. You will play a key role in developing future claims talent, ensuring consistent claims handling practices, and fostering a culture of continuous learning and professional growth.

Key responsibilities include:

• Lead, coach, and mentor claims professionals handling liability review, non-injury, and minor injury claims.
• Support the success and development of Claims Training Program graduates through ongoing coaching and performance management.
• Oversee the Claims Trainer role, ensuring training effectiveness and alignment with organizational goals.
• Develop, maintain, and enhance training materials, onboarding programs, and developmental resources.
• Partner with claims leadership to identify training priorities and emerging skill development needs.
• Serve as a liaison between regional operations and corporate training functions to ensure business needs are reflected in training strategies.
• Promote consistency in training delivery, claims handling standards, and developmental practices across the organization.
• Monitor claim quality, productivity, and service metrics, providing guidance to achieve strong results.
• Foster a collaborative, accountable, and engaging work environment focused on employee growth and success.
• Assist with recruiting, interviewing, hiring, performance management, employee development, and succession planning.
• Build and maintain positive relationships with internal stakeholders, business partners, vendors, independent adjusting firms, and legal counsel.
• Represent Great West Casualty Company professionally within the insurance marketplace.

What You'll Bring

• Bachelor's degree or equivalent combination of education and related professional experience.
• Minimum of 7 years of claims adjusting experience.
• Previous leadership, supervisory, mentoring, or training experience preferred.
• Strong knowledge of liability claims handling principles and best practices.
• Demonstrated ability to coach, develop, and motivate employees.
• Exceptional communication, relationship-building, and organizational skills.
• Ability to analyze performance metrics and implement strategies to improve results.
• Commitment to customer service, integrity, confidentiality, and continuous professional development.

Why Join Great West Casualty Company?

For over 65 years, Great West, an Old Republic Company has been a leader in providing specialized insurance products to the trucking industry. We offer a collaborative culture, opportunities for professional growth, and a strong commitment to employee development. Our team members enjoy competitive compensation, comprehensive benefits, and the opportunity to make a meaningful impact on the success of our organization.

If you are a motivated claims professional with a passion for leadership, training, and developing talent, we encourage you to apply and grow your career with Great West Casualty Company.

Great People. Great Careers. Great West Casualty Company.