Job Description

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives. These newly created Manager Claims roles demonstrate our commitment to strengthening leadership capability and ensuring our Claims function is well positioned to support our customers now and into the future.

Manager Claims is more than an operational role, it's an opportunity to lead high performing leaders, influence strategy and deliver meaningful outcomes for customers and the business. The role sits within our new industry-aligned structure and leads 4- 6 Claim Leaders (direct reports) and their teams, approximately 50- 60 FTE in total. The role is accountable for the performance, capability and outcomes of multiple claims teams within an industry portfolio such as Government, Commercial or Business. Manager Claims reports to a Head of New Claims or Head of Claims (Government, Commercial or Business portfolio).

What You’ll Do

• Lead and support Claims Leaders to deliver timely, customer-centred and compliant claims outcomes.
• Build leadership capability through coaching, mentoring and performance development.
• Monitor operational performance, identify trends and provide insights that drive continuous improvement.
• Manage complex, sensitive and escalated claims matters, ensuring consistency and sound decision-making.
• Ensure compliance with legislative, governance, privacy and risk management requirements.
• Contribute to workforce planning, resource optimisation and capability development strategies.
• Build strong relationships across the business and act as a trusted leader and escalation point for key stakeholders.
• Support business transformation and continuous improvement initiatives aligned with WorkCover Queensland's 2030 transformation agenda, helping embed new ways of working, strengthen capability and deliver lasting business outcomes.

What We’re Looking For

We're looking for a strategic and people-focused Managers with a strong track record leading leaders in a complex claims environment. You'll be comfortable balancing operational performance with long-term capability building and continuous improvement.

You'll thrive in a fast-paced environment, bring strong commercial and analytical thinking, and be confident influencing stakeholders at all levels.

What You’ll Bring

• Significant leadership experience within large scale workers' compensation, insurance, claims or a related industry.
• Proven success leading leaders and developing high-performing teams.
• Experience leading transformation, digital enablement, operational change and capability uplift initiatives.
• Strong knowledge of claims governance, regulatory compliance and risk management frameworks.
• Exceptional stakeholder engagement and influencing skills.
• Strong analytical capability and a data-driven approach to decision-making.
• Excellent communication skills with the ability to simplify complex information and provide clear direction.
• Tertiary qualifications in Business, Health Services or a related discipline (postgraduate qualifications will be highly regarded).

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover.

At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values. Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry‑competitive salaries, a generous superannuation scheme (including co‑contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

If this sounds like you, we’d love to hear from you. Please submit your resume and cover letter online by 5 pm, Friday 9th October.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at recruitment@workcoverqld.com.au or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.