Job Description

EMPOWERING PEOPLE TO MAKE A DIFFERENCE

At Howden, we employ talent individuals and empower them to make a real difference to the company, whilst building successful and fulfilling careers.

The entrepreneurial atmosphere is on of the biggest reason people love to work for us. We are a leading independent, global insurance brokers but have a noticeably flat hierarchy. It doesn't matter how junior or senior, anyone with good idea will be heard. This means our employees can shape their own career paths and determine their own success.

This atmosphere attracts the brightest talent in the market. If that includes you, get in touch.

Claim Manager Position

Requirements/ Qualifications:

• Bachelor’s degree in any related fields (legal background is preferrable).
• Minimum 5-10 years of experience in claims handling within insurance brokerage or insurance companies or loss adjusting companies.
• Strong knowledge of insurance policies claims processes, and regulatory requirements.
• Strong organizational skills to manage multiple claims and meet deadlines.
• Proven ability to interpret policy wordings accurately and provide clear guidance to clients and colleagues.
• Capability to share insights, create, or suggest policy wordings to support the claims team and marketing team and to develop competitive insurance solutions.
• Strong analytical and problem-solving skills with attention to detail.
• Strong communication and negotiation skills for dealing with clients, insurers, and surveyors/ loss adjusters or other parties concerned.
• Ability to work independently and collaboratively across departments, supporting both claims and marketing functions.
• High level of integrity, client service orientation, and commitment to protecting client interests.
• Adaptability and teamwork ability to thrive in a dynamic business environment.

Key Duties:  

• Manage all claims from clients, ensuring timely and fair resolution/ settlement.
• Communicate, liaise, negotiate with insurers, loss adjusters or other parties concerned to protect and maximize client benefits.
• Conduct and supervise claim investigations and inspections, ensuring thorough analysis and client protection.
• Establish, maintain, and continuously improve the claim management system.
• Input, monitor, and maintain accurate claim information in relevant systems, ensuring data integrity.
• Develop and implement claim support programs to enhance efficiency and service quality.
• Provide leadership, guidance, and support to the claims team, fostering collaboration and professional growth.
• Monitor and manage outstanding claims, ensuring progress, closure, and reporting to senior management.
• Identify and deliver practical claim solutions, maximizing advantages for clients.
• Perform regular claim follow-ups and deliver excellent client service.
• Review, interpret, and develop policy wordings to support both claims and marketing functions.
• Share insights and suggest policy wordings to strengthen competitive insurance solutions.
• Collaborate with the marketing team to increase opportunities for winning new business.
• Uphold integrity, client service orientation, and compliance with regulatory requirements.
• Demonstrate adaptability and teamwork ability in managing complex claims and dynamic business needs.