Job Description

In this role, you will:

Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
Build and maintain strong relationships with local stakeholders and regulatory bodies.
Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
Deliver effective change leadership while regularly communicating performance trends and improvements to the organization

Qualifications

Bachelors Degree
8+ years leading the business side of relevant large-scale operations
3+ years of managing large teams of FTEs and contingent labor
Management of continuous safety standards and improvement initiatives
Experience in change management processes & managing large amounts of data
Ability to work on-site at your market’s facilities
Ability to travel when necessary

Bonus Qualifications

Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
Working with cross-functional teams on go-to-market initiatives
Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
PMP certification, or equivalent.