Job Purpose:
Lead the Centralized Branch Operations Team to reduce branch workload by transferring process from branches to the centralized team.
Improve efficiency, strengthen controls, and ensure compliance with policies and regulations. Support branches directly to enhance customer experience, enabling branch staff to focus more on customer service and relationship deepening.
Drive continuous improvement and innovation to increase overall branch performance.
Main Responsibilities:
Process Centralization & Efficiency: Centralize and optimize branch process to improve efficiency and reduce branch workload.
Branch Support & Customer Experience: Assist branch with service requests and complex customer issues. Provide timely support to enhance customer experience.
Compliance & Control: Ensure compliance with internal policies and external regulations. Strengthen control effectiveness in centralized process.
Technology & Innovation: Work with stakeholders and IT to support automation initiatives. Encourage innovation to improve service quality.
Team Leadership: Supervise and develop the centralized branch operations team. Promote professionalism and accountability.
Compilation of Data and Management Information: Compile data on efficiency, control, and service quality. Provide insights to refine operations and customer engagement.
Ad Hoc Projects: Handle and complete ad hoc assignments as and when required.
To meet the challenge, you should have the following qualifications and attributes:
University degree with at least 7 years’ or secondary education with at least 10 years’ retail banking operations experience
Strong knowledge in retail banking regulations, branch operations, products and services
Solid and wealth experience in driving process improvement initiatives and leading centralized processing team
Self-motivation with excellent interpersonal, communication and presentation skills
Fluent in spoken and written English and Chinese, preferably including Putonghua
PC Literate with good knowledge of Microsoft Office and Chinese word processing
About Dah Sing Bank
Dah Sing Bank, Limited is a wholly-owned subsidiary of Dah Sing Banking Group (HKG:2356) which is listed on the Hong Kong Stock Exchange. Founded in Hong Kong over 70 years ago, Dah Sing Bank has been providing quality banking products and services to our customers with a vision to be “The Local Bank with a Personal Touch”. Over the years, the Bank has been rigorous in delivering on our brand promise to grow with our customers in Hong Kong, the Greater Bay Area and beyond – "Together We Progress and Prosper". Building on our experience and solid foundation in the industry, the Bank’s scope of professional services now spans retail banking, private banking, business and commercial banking. Meanwhile, the Bank is also making significant investments in our digital banking capabilities to stay abreast with smart banking developments in Hong Kong and to support financial inclusion at large.
In addition to its Hong Kong banking operations, Dah Sing Bank also has wholly-owned subsidiaries including Dah Sing Bank (China) Limited, Banco Comercial de Macau, and OK Finance Limited. It is also a strategic shareholder of Bank of Chongqing with a shareholding of about 15%. Dah Sing Bank and its subsidiaries now have around 70 branches operating in Hong Kong, Macau and Mainland China.
This Page is written by the Bank in English. Any automated translated text in other languages appearing on this Page is not written or provided by the Bank and the Bank shall not be liable for any related issue or error.
This service/product is not targeted at customers in the EU.
本專頁由本行以英文撰寫。於本專頁出現之任何其他語言自動翻譯版本並不由本行撰寫或提供，本行將不承擔任何相關問題或錯誤。
本服務／產品並不是以歐盟的人士為目標。
