Job Description

The Catering Services Manager is responsible for the planning, coordination, and execution of catering events at Palms Casino Resort. This position serves as the primary contact for clients after the sale has been secured, ensuring seamless event planning and execution through detailed communication with clients and internal departments. The Catering Services Manager is responsible for creating event documentation, managing client expectations, coordinating event logistics, overseeing billing accuracy, and delivering exceptional service that results in high guest satisfaction, repeat business, and client retention.

Core Responsibilities:

• Manage, coordinate, and execute catering events from turnover through post-event follow-up, ensuring all contractual agreements, event details, and client expectations are fulfilled.
• Serve as the primary liaison between clients and resort departments, ensuring accurate communication of event requirements and timely resolution of client requests.
• Conduct planning meetings, pre-convention meetings, menu consultations, site inspections, and other event-related appointments as needed.
• Create and maintain accurate Banquet Event Orders (BEOs), event resumes, diagrams, invoices, and other event documentation required to execute successful events.
• Partner with Banquets, Culinary, Convention Services, Audio Visual, Security, Facilities, and other operational departments to ensure flawless event execution.
• Attend daily, weekly, and pre-event meetings to communicate event details and ensure all supporting departments are prepared to meet client needs.
• Manage event timelines, room setups, food and beverage requirements, entertainment, vendor coordination, and other event logistics.
• Review and reconcile event charges to ensure accurate billing, timely invoicing, and proper collection of client payments.
• Maintain detailed and accurate event information within Delphi to support operational execution, reporting, and financial accountability.
• Monitor event revenues, food and beverage minimums, guarantees, and consumption to ensure financial goals are achieved.
• Maintain strong working relationships with clients, vendors, and internal departments to promote exceptional service and operational excellence.
• Assist clients with menu selections, event enhancements, and operational recommendations to maximize the overall event experience.
• Conduct post-event reviews and follow-up communications to ensure client satisfaction and identify future business opportunities.
• Perform other job-related duties as assigned.

Qualifications:

• Candidate must be at least 21 years of age.
• Alcohol Awareness Card.
• Food Handler’s Card.
• Strong organizational skills and ability to function under time constraints.
• Must have excellent interpersonal skills to deal effectively with all business contacts.
• Must have ability to plan, organize, and execute multiple projects within established timelines.
• Must be able to present information in clear, concise terms.
• Detail oriented and demonstrated problem solving skills.
• Excellent customer services skills.
• Professional appearance and demeanor.
• Ability to communicate effectively in English, in both written and oral forms.
• Proficiency in the following systems and programs: Excel, Word, Power Point, and Outlook.
• Collaboration and problem-solving skills.

Preferred:

• Bachelor’s degree in a related field or a minimum of five years of previous relevant experience.
• Proficient in Microsoft Office.
• Working knowledge of Delphi or other similar catering sales system.
• Working knowledge of Tripleseat preferred.
• Food Handler’s Card and ServeSafe Certified or able to obtain during the probationary period.
• Proof of eligibility to work in the United States.
• Catering Software and/or CRM Software knowledge a plus.

SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

Physical Demands & Work Environment:

• Must have good positive energy to make it through the day.
• Must be observant and quick to respond to various situations.
• Must be able to move quickly through work and set the pace in the office and/or venue.
• Must be able to sit and/or stand for extended periods of time.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry as necessary.
• Must be able to push and lift up to 10 lbs.
• Ability to use hands to handle, or feel objects, tools or controls.
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
• Ability to talk, hear, taste, and smell to include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• May be exposed to smoke.
• The noise level in the work environment is usually moderate to loud.

Equal Opportunity Employer

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.