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This leader oversees one of our largest Philadelphia-based catering kitchens, directing logistics, transportation flow, warehousing, equipment readiness, and service execution to ensure consistent, on‑time flight support. They drive daily operational performance by coordinating dispatch, drivers, warehouse, dock, and support teams while developing a high‑performing workforce grounded in safety, accountability, engagement, and continuous improvement. The role also ensures operational excellence and compliance by proactively managing safety, labor, and contractual risks, supporting audits, and partnering with stakeholders to strengthen service reliability and network performance.
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Oversee the overall unit operation, including catering logistics, transportation flow, equipment readiness, warehousing, and service execution
• Ensure reliable execution of daily flight schedules through effective coordination with dispatch, drivers, warehouse, dock, and support teams.
• Monitor workload, shift coverage, and operational pacing to ensure on time performance and service consistency.
• Develop, lead, and retain a high performing leadership team and frontline workforce across all commissary departments.
• Ensure proper staff allocation, shift alignment, and coverage to maximize efficiency while meeting service level commit-ments.
• Address performance issues, attendance, conduct, and engagement matters promptly and consistently.
• Foster a culture of accountability, safety, teamwork, and continuous improvement.
• Oversee safety programs related to material handling, vehicle operations, dock activity, and employee work practices.
• Identify, assess, and mitigate operational and labor related risks, including safety, compliance, and contractual obligations.
• Ensure policies and procedures are followed, updated, and effectively communicated across the unit.
• Support audits, inspections, and customer reviews related to safety, security, and operational compliance.
• Lead continuous improvement initiatives focused on logistics flow, staffing efficiency, communication effectiveness, and ser-vice reliability.
• Represent the PHL Commissary unit in internal and external communications.
• Collaborate with other stations, regional leaders, and functional departments to share best practices and support network initiatives.
Minimum Qualifications- Education & Prior Job Experience
• Bachelor's degree or equivalent work experience/training.
• 5+ years of experience
• Experience with airline catering, the food and beverage and or hospitality
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Ability to secure appropriate airport authority and/or US Customs security badges
• Must Pass U.S. Department of Transportation (DOT) mandate drug test
• Able to push/pull force of up to 60 pounds
Preferred Qualifications- Education & Prior Job Experience
• Project Management
• Process Improvement
• Change Management Skills
• Excellent communication, written and verbal
Skills, Licenses & Certifications
• High energy, results driven leader with the ability to balance multiple priorities simultaneously
• Proactively identify solutions to complex issues, and influence appropriate decision makers
• Superior analytical and problem-solving skills with a strong focus on attention to detail
• Advanced business understanding, particularly in business process reengineering, and development of key performance indicators for inventory management functions
• Demonstrated success leading an organization responsible for catering strategy implementation
• Proficiency with MS portfolio (E.g. Word, PowerPoint, Excel)
• Demonstrated ability to manage large initiatives, including financial justifications, and management, as well as execution of broad scale initiatives
• Demonstrated ability to strategize and negotiate with team members
• Strong understanding of employee relations, including labor/management relations
• Strong understanding of warehousing and supply chain associated processes
• Retain impeccable ethics in the area of corporate governance, operational reporting, and team development
• Proven ability to manage multiple projects simultaneously and meet deadlines
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