Job Description

As a Manager Carrier Accounts Payable, you will be responsible for leading Carrier Accounts Payable operations across North America, including teams supporting Mexico, the United States, and Canada. This position is accountable for ensuring operational excellence, regulatory compliance, fraud prevention, and process governance while driving productivity, quality, and service objectives. You will lead approximately 13-15 employees and partner closely with cross-functional stakeholders to deliver accurate carrier payments, maintain strong internal controls, support automation initiatives, and contribute to ongoing transformation efforts.

Duties and Responsibilities

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Lead Carrier Accounts Payable operations supporting carrier payment activities across North America.
• Ensure accurate and timely carrier payments while maintaining compliance with company policies and regulatory requirements.
• Oversee payment setup, bank account verification, and carrier onboarding processes.
• Ensure adherence to fraud prevention controls, audit requirements, and financial governance standards.
• Participate in operating reviews, KPI management, and performance improvement initiatives.
• Serve as an escalation point for complex payment, compliance, and operational issues.
• Review workflow distribution and optimize resource allocation.
• Develop and enhance SOPs and process documentation.
• Continuously evaluate processes to improve efficiency, reduce risk, and strengthen controls.
• Leverage technology, automation, and AI solutions to improve operational effectiveness.
• Support enterprise transformation initiatives related to Accounts Payable and Shared Services.

Leadership

• Lead, coach, mentor, and develop a team of approximately 13-15 employees.
• Establish clear performance expectations and accountability measures.
• Conduct performance management activities and development planning.
• Encourage employee engagement and continuous feedback.
• Partner with Talent Acquisition to attract, recruit, and onboard talent.
• Support succession planning and employee growth.
• Lead teams through change while maintaining engagement and productivity.

Qualifications

Required

• Bachelor's degree from an accredited college or university.
• Minimum 5 years of Finance, Financial Operations, Shared Services, Accounts Payable, or related experience.
• Minimum 3 years of people leadership experience.
• Experience managing Accounts Payable operations or financial controls.
• Experience driving process improvement initiatives.
• Fluent Spanish and English communication skills.
• Ability to travel up to 10%.

Preferred

• Experience in logistics, transportation, freight forwarding, or supply chain environments.
• Experience managing teams across multiple countries.
• Banking, payment operations, or financial services experience.
• Lean, Six Sigma, or continuous improvement experience.
• Experience supporting automation, digital transformation, or AI initiatives.
• Strong analytical, stakeholder management, project management, and communication skills.

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.