Job Description

The Manager, Care Management leads efforts to advance Quartz’s care management programs, encompassing the “whole-person care model” while ensuring cross-team collaboration. This role will manage programs and processes including, but not limited to: capacity building, program promotion and evaluation, and internal business coordination.

Benefits:

• Full-time virtual, telecommuting, work from home option available.
• Serve as a leader and advocate for Quartz Care Management programs, with the ability to make an impact and influence the care and well-being of Quartz members directly.
• Starting salary range, based on skills and experience: $91,100 – 113,900 + robust total rewards package.

Responsibilities

Strategic Leadership & Program Oversight

• Partner with Care Management leadership to oversee initiatives that strengthen and enhance the Care Management programs, services, workflows, and outcomes
• Monitors and communicates regulatory and accreditation requirements, ensuring organizational readiness and compliance
• Consults with and influences leadership and key stakeholders across the organization to support collaboration, education, program growth, and achievement of strategic goals
• Monitors departmental performance, operational efficiency and outcomes, key performance indicators (KPIs), and return on investment (ROI) metrics, reporting results and recommendations to Executive Leadership

Communication, Advocacy & Organizational Engagement

• Serves as a knowledgeable and professional representative of the Care Management department and Quartz in internal and external meetings, committees, and stakeholder engagements, as requested.
• Promotes the visibility, contributions, and accomplishments of Care Management staff across the organization in support of collaboration and organizational engagement.
• Develops and delivers presentations, reports, and communication materials to internal and external audiences to highlight Care Management initiatives, successes, opportunities, and outcomes.

Talent Management & Financial Oversight

• Directs, develops, and leads Care Management Leads and staff, fostering a culture of accountability, engagement, collaboration, and continuous improvement.
• Models organizational values and promotes a high-performance, mission-driven culture aligned with enterprise priorities.
• Oversees talent management activities including recruitment, onboarding, staff development, performance management, succession planning, and retention.
• Ensures organizational strategies, goals, priorities, and expectations are effectively communicated and consistently reinforced with staff.
• Promotes professional growth and workforce development through training, coaching, mentoring, and skill-building opportunities.
• Proactively identifies and removes operational barriers, addresses staff concerns, and supports successful implementation of departmental and organizational initiatives.
• Ensures staff adherence to organizational policies, procedures, regulatory requirements, and performance standards.
• Participates in financial forecasting, budget planning and management, and resource allocation activities in collaboration with leadership and management teams.

Qualifications

• Bachelor’s degree in social sciences, health education, nursing, or a related health field, with at least 5+ years of experience in healthcare-related field or equivalent mix of relevant experience and formal education
• 1+ year(s) of formal people-leadership experience, and 3+ years of case management experience
• Accountability for team performance and results – continually expands departmental capabilities using sound judgment and interpretation. Proven ability to train, supervise and inspire others.
• Demonstrated ability to develop and manage initiatives that deliver results while fostering teamwork and collaboration.
• Recognized subject matter expert in care management across clinical, social, behavioral, and population health domains. Strong understanding of government and regulatory requirements.
• Excellent organizational skills with the ability to manage priorities and meet deadlines.
• Strong initiative, problem-solving, critical thinking, and decision‑making skills.
• Excellent written and verbal communication skills; able to clearly convey ideas, instructions, and feedback to staff, members, and partners.

This position can work 100% remotely or from our offices in Madison, WI or Onalaska, WI in a hybrid or full-time on-site arrangement, if preferred. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home. 

Quartz offers an excellent benefit and compensation package, opportunity for professional growth and a professional culture built upon the foundations of Respect, Responsibility, Relationships, & Resourcefulness. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.