Job Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Manager Care Coordination reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Manager of Care Coordination provides autonomous and direct management, coordination, and monitoring of the Care Coordination Team to ensure efficient and effective functioning and performance. This leader will develop innovative and proactive processes to facilitate appropriate, timely, and seamless patient care across the healthcare continuum, in order to achieve optimal clinical and patient experience outcomes. The Manager will also ensure appropriate and efficient utilization of services and resources. The manager will demonstrate expertise in clinical pathways, counseling, evidence-based practice, empathy, staff and patient advocacy, discharge planning services, professionalism, leadership abilities, and development of processes/policies while working autonomously to make critical decisions pertaining to the management of the care coordination team.

The individual in this position will provide leadership for Social Services, Care Coordination Total Joint Navigator, and Bundled Payment for Care Improvement teams, yet is not limited by the aforementioned. The Manager of Care Coordination will oversee supervisors and additional leadership within care coordination.

• Manage day-to-day operations of designated departments, divisions, programs, services and/or locations. This includes defining and overseeing workflows and staffing in the department, re-directing resources to critical areas as needed, developing operating and capital budgets, monitoring budget performance including explaining variances and defining and applying corrective action to ensure compliance with the budget as needed.
• Provide support, guidance, and supervision to team members by ensuring that the team members maintain competencies in addressing behavioral, social, financial, and environmental issues for patients to achieve optimum clinical quality, patient satisfaction, and cost-effective care.
• Support the team by preparing and delivering annual and mid-year reviews, coaching through the resolution of complex situations that involve practice issues and customer relations, ensuring that they have the tools, including technology, to perform their roles and identifying areas in need of improvement and acting upon them with the appropriate NM system partners.
• Recommend department goals to department leadership; plan and advance progress toward the goals throughout the year. Communicate goal achievement timelines, risks and decisions needed with all appropriate leadership teams on a regular cadence.
• Ensure department policies and processes meet current standards of the Joint Commission and all federal, state, and regulations. Revise and/or create new policies and processes as needed to meet changing regulations and the evolution of patient care delivery. Target quality improvement by reducing process variation, eliminating redundancy or implementing new technology.
• To manage escalations, interpret information needed to identify each patient's requirements relative to the patient's age-specific needs using principles of growth and development over the life span. Connect those with the resources required to coordinate each patient’s care.
• Manage a team or teams that coordinate patient care with the goals of reducing length of stay, avoidable days and ensuring appropriate, efficient utilization of services and resources.
• Will demonstrate or develop expertise in clinical pathways, counseling, evidence-based practice, empathy, patient advocacy, discharge planning services and community resources
• The Manager of Care Coordination will participate in and monitor processes, analyze data and continuously examine ways to help reduce readmissions.
• The Manager of Care Coordination will collect and analyze data for throughput and coordinate strategies to improve throughput. Will Direct and Coordinate 24/7 days a week for the operation of bed assignments. Supervise employees to ensure proper and timely placement of patients. The Manager of care coordination will facilitate and expedite throughput by monitoring workflows, collaborating with interdisciplinary teams and problem solve by utilizing new ideas, shared knowledge, and evidence-based practice.
• Other duties as assigned.

Qualifications

Required

• Master’s degree in a health care related field or bachelor's degree in nursing
• Three years of nursing or health care experience, demonstrating increasing responsibilities.
• Basic life support (BLS) certification
• Current clinical license in the state in which the hospital resides, if applicable

Preferred:

• Master’s degree in business, healthcare administration or related field
• Minimum of 3 years of supervisory or management experience
• Case manager experience

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.