Job Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Lead the Cabin Crew Support Team, delivering exceptional service to our Cabin Crew
• Own and continuously improve a critical function, shaping efficient processes
• Permanent opportunity based at our Mascot Head Office

As Manager CCST and Administration, you will lead the Cabin Crew Support Team (CCST), delivering high‑quality operational and administrative support as the first point of contact for both Long Haul and Short Haul Cabin Crew. You will have end‑to‑end accountability for the Cabin Crew department’s administrative functions, ensuring accurate, timely and compliant processing of all crew‑related matters. Acting as the subject matter expert for the CCST function, you will work closely with key stakeholders to ensure compliance, operational readiness and continuous improvement.

Operating in a fast‑paced environment, you will balance competing priorities while identifying risks, trends and opportunities to improve processes, systems and efficiency across the CCST and Administration portfolio. You will enable our corporate teams to perform at their best, strengthen crew recognition initiatives, and uplift capability across the Cabin Crew business.

You'll have:

• 7+ years' experience working in complex operational or administrative environments
• Strong understanding of regulatory and compliance obligations within complex operating environments
• Excellent stakeholder management and influencing skills
• Proven ability to manage multiple priorities, meet deadlines and deliver high‑quality outcomes
• Experience in business and data analysis, and process design, with strong attention to detail
• Demonstrated experience driving process improvement and operational efficiencies
• Experience working with frontline workforces, interpreting policy and recommending practical solutions
• Strong team leadership capability, including the ability to build a positive and high-performing team

Why the Qantas Group?   

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.    

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.  
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.  
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.   

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.   

Be a part of something special and play your part in the Qantas story – get in touch today.