Job Description

Key Responsibilities

1. Customer Due Diligence (CDD) & Onboarding

• Oversee and perform Customer Due Diligence (CDD) checks for all new customers onboarded through Income’s majority-owned subsidiaries (e.g. IAFA).

• Ensure CDD processes comply with prevailing regulatory requirements (e.g. MAS AML/CFT guidelines) and internal policies.

• Review and resolve CDD exceptions, escalations, and follow-ups with representatives and relevant stakeholders.

2. Business Submission & Transaction Review

• Review, follow up on, and approve Insurance and Capital Investment Scheme (CIS) transactions submitted by representatives prior to submission to product providers.

• Ensure all submissions are complete, accurate, and comply with regulatory, product provider, and internal requirements.

• Act as an escalation point for complex or high-risk cases and provide guidance to the team.

3. Reporting & Management Information

• Prepare, review, and provide regular business submission and policy issuance reports to Income’s majority-owned subsidiaries (e.g. IAFA).

• Ensure reports are accurate, timely, and meet management and regulatory reporting needs.

• Identify trends, risks, and operational issues from reports and recommend process improvements.

4. Documentation & Records Management

• Manage and maintain all documentation related to business submissions for Income’s majority-owned subsidiaries.

• Ensure documentation is properly controlled, up to date, and accessible to representatives as required.

• Implement and maintain document management standards, including version control and audit readiness.

5. Training & Representative Support

• Plan and deliver induction training for newly appointed representatives, covering business submission processes, documentation standards, and key compliance requirements.

• Provide ongoing guidance and support to representatives on submission-related queries and issues.

6. Team Management & Process Improvement

• Lead, coach, and develop the Business Submission team to ensure consistent service quality and capability.

• Establish and monitor service level standards, turnaround times, and quality controls.

• Review existing workflows and implement process improvements to enhance efficiency, accuracy, and customer experience.

Requirements

Qualifications & Experience

• Degree or diploma in Business, Finance, Accounting, or a related discipline.

• Minimum 3 years of experience in business processing, operations, compliance, or distribution support within the financial services or insurance industry.

• Prior team management or supervisory experience preferred.