Job Description

American Express is seeking a strategic, client-focused, and highly collaborative Manager, Business Strategy & Partnerships to support the continued growth and success of third-party partner products within the B2B Sales & Solutions organization.

This role will play a critical part in refining and scaling the sales workflow for partner solutions, helping sales teams effectively position product capabilities, navigate client conversations, and drive successful onboarding experiences. The ideal candidate is equally comfortable engaging with internal stakeholders, presenting to clients, and building strong external partner relationships.

The Manager, Business Strategy & Partnerships will serve as a key liaison between Sales, Business Strategy, Product, and external partners to ensure alignment on go-to-market execution, sales enablement, and client success.

Sales Support

• Partner closely with Sales teams to support client opportunities involving third-party partner products.
• Participate in internal strategy discussions to align client needs with partner product functionality and capabilities.
• Help outline next steps, sales workflows, and onboarding processes for successful client enrollment and implementation.
• Provide responsive support for ad hoc sales and product-related questions from internal teams.
• Participate in client meetings to:
  • Conduct product demonstrations
  • Lead Q&A discussions
  • Tie product benefits and capabilities to client needs
  • Outline implementation expectations and onboarding processes

Strategic Development

• Support the development and refinement of scalable sales workflows for partner products.
• Promote partner solutions, including Emburse Spend, across Sales teams to drive awareness and adoption.
• Present during new-hire training sessions and ongoing sales enablement initiatives.
• Strategize with Business Solutions Managers (BSMs) in the Large Market segment to support effective client positioning and sales execution.
• Identify opportunities to improve sales processes, training materials, and client engagement strategies.

Internal & External Partnership Management

• Develop and maintain strong relationships with internal stakeholders and external partners.
• Lead recurring partner connection meetings to discuss client scenarios, product enhancements, and strategic opportunities.
• Enhance both client-facing and internal training materials related to FRC and partner solutions.
• Communicate product updates, enhancements, and new capabilities to internal teams and provide guidance on how to leverage them in client conversations.
• Represent American Express professionally in both internal and external interactions.

Required Skills & Experience

• Strong client-facing communication and presentation skills
• Ability to work independently and manage multiple priorities effectively
• Sales-oriented mindset with the ability to support consultative client conversations
• Highly responsive, organized, and detail-oriented
• Strong relationship management and partnership skills
• Ability to collaborate cross-functionally with Sales, Product, Strategy, and external partners
• Professional presence with the ability to represent American Express positively and effectively

Preferred Qualifications

• Experience supporting B2B sales organizations or partnership-driven solutions
• Experience with sales enablement, onboarding workflows, or implementation support
• Familiarity with expense management, financial technology, or partner solutions ecosystems
• Experience creating training content, sales collateral, and onboarding documentation

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.