Job Description

Job ID: 67785

Job Category: Administrative

Division & Section: Ombudsman Toronto

Work Location: 375 University Ave, Toronto

Job Type & Duration: Full-time, Permanent Vacancy

Salary Range: $126,000.00 - $176,140.00, PSG #TM2513 and Wage Grade PTM4

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 16-OCT-2026 to 30-OCT-2026

This is an exciting opportunity to join a dedicated team within Ombudsman Toronto and advance the City of Toronto’s commitment to establishing a right to adequate housing. If you are passionate about fairness, equity, and overcoming systemic discrimination hurdles in the City’s treatment of people who are living in housing precarity, this may be the job for you.

Ombudsman Toronto operates independently of City Council and the City administration. Staff of Ombudsman Toronto report directly or indirectly to the Ombudsman, an independent Officer of City Council.

Position Summary

To provide senior-level decision support and coordination to the Deputy Ombudsman and Senior Leadership Team (SLT) on the management of business and corporate service functions, ensuring the organization has the operational infrastructure to deliver its mandate. This role is responsible for managing finances, human resources, organizational planning, contracts and operations to ensure the organization operates efficiently, with accountability and in accordance with strategic objectives.

The Impact You’ll Make

As the Manager, Business Services, you will provide senior-level decision support and coordination, overseeing all business, administrative and operational functions that enable Ombudsman Toronto to effectively deliver on its mandate.

In this role, you will provide confidential strategic advice on complex issues, support organizational excellence, prepare reports, briefing notes and correspondence for senior executives on a variety of sensitive matters, and develop and implement plans and policies that support Ombudsman Toronto's strategic goals. You will also help ensure that equity and inclusion goals are advanced across policies and programs while leading the implementation of the current strategic plan and identifying solutions for business transformation in response to evolving and changing needs.

You will lead transformation and organizational change initiatives that improve service levels to the public through developing project plans, timelines, budgets, milestones and deliverables. You will lead or coordinate project and operational initiatives involving staff, contractors and other stakeholders, and participate in identifying and measuring operational performance standards while making recommendations for improvement.

You will foster effective teamwork, high standards of work quality and organizational performance, continuous learning and innovation. Responsibilities include overseeing day-to-day staff operations, scheduling, assigning and reviewing work, and providing general coordination of staff without direct authority to complete projects and recommendations on complex, sensitive matters.

You will develop, recommend and administer the annual budget for the office, ensuring expenditures remain within approved budget limitations. A key part of this role is to coordinate finances, facilities, equipment, supplies, technology and other operational resources, and together with other managers develop initiatives that improve efficiency and reduce costs associated with ineffective practices or policies, including with respect to data management.

Working with People & Equity (P&E), you will provide advice on corporate human resource and employment policies, ensure compliance with same, coordinate recruitment initiatives for hiring managers, and provide guidance regarding corporate policies, procedures and legislative regulations to all levels of staff. You will also be responsible for procurement, contract and vendor management, collaborate with Purchasing & Materials Management to ensure compliance with corporate procurement processes. In addition, you will establish and foster communications and linkages with other City entities, participate in various internal working groups and committees, and maintain up-to-date knowledge of industry-specific developments and best practices and procedures for operational effectiveness.

Key Qualifications

1. Post-secondary education in a discipline pertinent to the job function (e.g., Public Administration) or an approved combination of education and experience.
2. Extensive experience leading programs, projects or initiatives at the senior level, paired with strong project management skills.
3. Considerable experience providing strategic advice to senior leaders in areas of policy and/or issues management.
4. Considerable people management experience, including experience leading, motivating and developing a team of staff, supporting and promoting an inclusive and respectful workplace culture.
5. Considerable experience conducting research, analyzing complex data, interpreting and summarizing information to support decision-making; as well as experience preparing plans and comprehensive reports, paired with advanced MS Office Suite proficiency (specifically MS Excel, OneNote and PowerPoint).
6. Understanding of administrative fairness and human rights in service delivery and Ombudsman office operations.
7. Demonstrated experience in public procurement processes, as well as managing and delivering projects while maintaining budgetary control and ensuring expenditures remain within approved budgets.
8. Excellent analytical skills, strategic advice and ability to deliver results.
9. Excellent ability to problem-solve and make timely and well-informed decisions.
10. Ability to react quickly to changing situations and demands, manage competing priorities, and meet tight timelines.
11. Ability to consistently exercise and display sound judgment, integrity, and discretion.
12. Exceptional communication skills with demonstrated experience in working independently and as part of a team.
13. Demonstrated openness to learning and willingness to engage in cultural competency training.
14. Project Management Professional (PMP) certification is an asset.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.