Job Description

***This role will work onsite in Fairfield, CA***

At Northbay Health the Manager is accountable for assuring the provision of effective financial and business operations encompassing multiple responsibilities which include but are not limited to: leading financial and operational improvement initiatives/projects, supporting Health System financial improvement initiatives and goals with accountability in labor management analysis, leading and setting labor targets based on benchmark data and continuous improvement projects while fostering interdisciplinary, collaborative relationships across Northbay Health.

This is a highly visible position that has administrative authority to work with entities across Northbay Health in order to meet established accountabilities.

Primary Job Duties

Operational Coordination

• Serves as the operational point of accountability for ambulatory initiatives.
• Ownership of KPIs, dashboards, and performance improvement plans.
• Support daily operational workflows across healthcare administrative functions.
• Coordinate scheduling, documentation management, and cross-functional communication to ensure seamless operations.
• Monitor workflow effectiveness and proactively address operational issues.

Process Improvement

• Assist in the implementation of new processes, technologies, and operational systems.
• Identify workflow inefficiencies and recommend process improvements to enhance productivity and service quality.
• Support continuous improvement initiatives that drive operational excellence.

Data & Reporting

• Compile, analyze, and maintain operational, daily engagement system (DES), reconciliation, and performance reports for leadership review.
• Monitor key performance indicators (KPIs) and identify trends, risks, and opportunities for improvement.
• Ensure accuracy and integrity of operational data and reporting.

Policy, Compliance & Governance Ownership

• Ownership of policy development, maintenance and operational standards.
• Ensuring regulatory readiness across ambulatory operations
• Leading audit responses and corrective action plans

Budget & Resource Management

• Assists in managing budgets, forecasting, and resource allocation.
• Oversight of procurement strategy.

Systems Support

• Serve as a subject matter expert for operational systems, workflows, and data management processes.
• Escalates, resolves, and prevents systemic issues.
• Troubleshoot system and process-related issues and provide support.
• Collaborate with technical teams to improve system functionality and data flow efficiency.

Cross-Department Collaboration

• Chairs/leads cross-functional workgroups.
• Drives alignment between Information Technology (IT), Human Resources (HR), Finance, Credentialing, Clinical Operations, and other departments to support integrated business processes.
• Facilitates communication and coordination among stakeholders to ensure operational alignment and effectiveness.
• Supports organizational initiatives that require cross-functional engagement.

Project Support

• Leads and participates in business-driven initiatives and operational improvement projects.
• Assist with project planning, coordination, documentation, and execution.
• Track project milestones and support timely completion of deliverables.

Purchasing & Procurement

• Support purchasing and procurement activities to maintain appropriate inventory levels and operational readiness.
• Assist in vendor relationships, including performance monitoring and issue resolution.
• Analyze inventory utilization and recommend improvements to purchasing processes.

Compliance Support

• Maintain required operational and business documentation.
• Support adherence to regulatory requirements, accreditation standards, organizational policies, and compliance programs.
• Assist with audits, documentation reviews, and compliance reporting activities.

1. Education: Bachelor’s Degree in Business Administration, Healthcare-related field or equivalent required. Master’s Degree in Business Administration, Healthcare-related field or equivalent and/or CPA is preferred.
2. Experience: Minimum of three (3) years of related experience in area of responsibility. Three (3) to five (5) years of progressive staff experience with increasing scope of responsibility preferred.
3. Skills: Excellent oral and written communication skills required. Demonstrates results oriented leadership. Must be well organized, able to set priorities, work independently and function as an effective team member. Proficient in computer systems and software applications required. Demonstrates ability to use persuasive communication, leadership, and relationship-building. Knowledge of regulatory processes (Joint Commission, CMSS, AAAHC, and Title 22) required. Completion of annual organizational requirement for employment such as TB testing, Safety Training, Corporate Compliance, HIPAA
4. Interpersonal Skills: Demonstrates the NorthBay Way. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. Ability to interact in a professional and effective manner with internal and external customers.

Compensation

• Budgeted salary range is $120K - $160K MAX (Offered annual salary based on years of experience)
• MAX salary is commensurate on 20+ years of experience
• Management Incentive eligible, up to 15% of the annualized salary

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.