Job Description

We are seeking a Manager of Business Operations for our BMT Department. This role provides strategic and operational leadership for the business and financial functions that support contract pharmacy services, ensuring regulatory compliance, financial integrity, and efficient operations. The Manager partners closely with BMT leadership, HTC stakeholders, and external partners to oversee day‑to‑day business activities, evaluate financial performance, and implement operational improvements that support sustainability, optimize reimbursement, and advance high‑quality, patient‑centered care.

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Job Duties & Responsibilities

• Provides operational coordination. Manages inpatient and outpatient business operations, including referral management, scheduling, authorization, charge entry and billing practice, denial management, and reimbursement. Serves as a liaison between clinicians, physicians, families, nursing staff, and business operations support personnel to promote efficient patient flow, excellent patient/family care centered care, and high levels of customer service
• Develops and monitors the budget. Demonstrates accountability for cost-effective management of resources while ensuring the department achieves patient care goals. Oversees variance analysis for the Department budgets. Develops and produces reports and data on fiscal activities.
• In collaboration with the leadership team, reviews and refines business operation goals and specific charging strategies to ensure optimal reimbursement and compliance with regulatory agencies. Anticipates regulatory and reimbursement changes to establish strategies for optimizing financial operations
• Establishes staffing roles, schedules, and productivity guidelines according to patient needs and budget. Monitors throughout the year and revises as needed. Participates in job description development, interviewing, hiring, coaching, developing, and terminating the employee
• Ensures the ongoing review and development of process improvements for ensuring patient safety, efficient patient flow, workflow, and customer/employee satisfaction
• Coaches and develops staff using TCH performance management system. Ensures effective orientation and professional
  development for the team.

Skills & Requirements

• Bachelor's degree required
• Master's degree preferred
• 3 years of Business operations or experience in a healthcare environment required (i.e. hospital, outpatient clinic, or physician practice) required
• Previous leadership experience preferred
• Experience in pediatrics, rehabilitation therapies, and/or financial business or insurance experience preferred