Job Description

MCRA is part of IQVIA MedTech.
As a trusted CRO and advisory partner, IQVIA MedTech and MCRA deliver integrated lifecycle solutions for the medical device and diagnostics industry. Internally, that means operating in a complex, fast-moving environment where strong data, systems, and operational discipline are critical. This role plays a key part in helping bring clarity, consistency, and scalability to how we operate, enabling the business to make informed decisions and execute effectively as we continue to grow and integrate.

MCRA is seeking a Manager, Business Operations & Analytics to join our team. This role is critical to supporting leadership with accurate, actionable data and improving how we manage and use information across the business. The ideal candidate will bring strong analytical and problem-solving skills, with the ability to not only manage data but also identify gaps, improve processes, and drive more effective decision-making. This individual will work closely with cross-functional teams to strengthen reporting, streamline operations, and enhance overall business performance. The role will also have direct management responsibility for an Operations Analyst.

Responsibilities and Duties:
• Develop and maintain Power BI dashboards that provide clear, accurate, and timely insights for leadership decision-making.
• Create and manage structured data sources and internal databases to ensure consistency, reliability, and scalability of reporting.
• Provide direct analytical and operational support to Executives, helping translate data into meaningful insights.
• Manage and develop an Operations Analyst, providing guidance, prioritization, and oversight of work deliverables.
• Respond to ad-hoc reporting requests, primarily in Excel, while identifying opportunities to automate and reduce repeat work over time.

Required Qualifications:
• Bachelor’s degree in business Analytics, Information Systems, Finance, or a related field.
• 3–6 years of relevant experience with increasing responsibility in analytics or business operations, including experience managing or mentoring team members.
• Advanced proficiency in Excel and Power BI, with a strong focus on accuracy and usability.
• Proficiency in Microsoft Office applications (Outlook, Word, PowerPoint, etc.).
• Ability to quickly understand business needs, stay organized, and manage multiple priorities effectively.
• Strong written and verbal communication skills, with the ability to work across teams.
• High attention to detail and strong prioritization skills, with a focus on delivering reliable data and meeting deadlines.

Preferred Qualifications:
• Master’s degree in business Analytics, Information Systems, Finance, or a related field.
• Experience working with enterprise systems such as PeopleSoft or similar ERP platforms.
• Experience working with data platforms such as Snowflake or similar cloud data warehouse solutions, including supporting centralized data environments that enable consistent, reliable reporting across systems.
• Familiarity with Microsoft Fabric and automation tools (Power Automate, Power BI, Power Query, etc.).
• Experience in a professional services environment.

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to support the evolving needs of the organization.

MCRA, LLC is an equal opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.