Job Description

Manager, Business Operations

Department: Growth

Employment Type: Full Time

Location: Austin, TX

Powered by technology and compassionate design, Join Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we're able to offer each member a highly personable and best-in-class experience that's consistent at each and every visit.
Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that's grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.
The Manager, Business Operations position will be responsible for leading efforts to grow the company's user acquisition and product portfolio. This role will combine long term strategic thinking with tactical short-term solutions to help the Company scale efficiently.

Key Responsibilities

• Design and execute growth experiments end to end - generating hypotheses, measuring results, and generalizing findings into the core strategy.
• Manage Rhythm of Business efforts for cross-functional teams, ensuring that reporting cadences support alignment between teams to company goals and allow teams to scale efficiently as the company grows.
• Identify key growth input metrics and leverage them to forecast demand at a location level to assist with cross functional demand planning.
• Establish key drivers for Lifetime Value and align strategies to maximize.
• Identify key audience segments and leverage the findings to drive personalized experiences.
• Work closely with Operations, Product, and Customer Success teams to align and execute growth initiatives across the entire journey.
• Be a strategic thinker, problem solver, and communicator focused on building meaningful user experiences.

Skills, Knowledge and Expertise

• Adaptable and resilient in ambiguous, fast-paced environments; able to prioritize effectively and remain flexible during periods of uncertainty.
• Ability to prioritize and remain open and flexible in times of uncertainty.
• Excellent presentation, communication, verbal/written, and relationship building skills; ability to educate and influence colleagues across cross functional teams and present confidently to leadership.
• Exceptional analytical skills with a data-driven mindset and proficiency in utilizing data to drive decision-making and optimizations.
• Tenacious problem-solving skills with a strong bias toward action, testing, learning, and iterating. Ability to manage conflict, facilitate decisions, and deliver results.

Education and Experience

• At least two (2) years of experience in Growth, Analytics, Business Operations, Strategic Finance, or a similar role; experience in early-stage companies is a plus.
• A minimum of four (4) years of professional experience, preferably in the Technology, Consulting, or Investment Banking industries.
• Proficiency in SQL and Excel is required; experience with Python or R is a plus.

Work Environment & Physical Requirements

• Ability to safely and successfully perform the principal job functions consistent with the ADA, FMLA, and other federal, state and local standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards.
• Must possess auditory and visual acuity.

Why Join Parachute?

• Significant career growth opportunities in a fast-scaling environment
• Competitive pay
• Medical, dental, and vision insurance
• Paid time off and company holidays