Job Description

Oversees a team of analysts and Supervisors that prepares standard and adhoc reports, interprets data and presents key trends and important findings allowing the product line leaders to turn them into actionable insights and improved performance. Serves as the interface between Analytics and Product Line leaders. Directly involved with action planning for improvement of employee engagement survey scores, team communication, and employee development.

Include the following. Others may be assigned.

• Oversees the analysis and reporting function for several product lines of a healthcare business office. Gathers business requirements from clients, translates them into technical and business strategy for team, directs strategy for analytical requests to provide solutions for clients, and communicates with leadership across product lines to ensure strategy alignment.
• Performs Ad Hoc reporting with high complexity and leads projects across multiple product lines.
• Proactively works with team to create efficiencies in data retrieval and analysis, improves the quality of information and data integrity, and ensures proper documentation of all reports.
• Provides leadership to analytics team consisting of 5 – 20 staff members, ensuring strategy, system knowledge and other important communication is shared to aid the completion of department tasks. Proactively provides coaching and guidance to team members and clients
• Leads not only within Analytics but within Conifer. Accepts responsibilities outside of normal department functions where there is a need.

SUPERVISORY RESPONSIBILITIES

If direct report positions are listed below, the following responsibilities will be performed in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports (titles) - Analytics Supervisor and Analyst I, II, III, & IV

Indirect Reports (titles) - Analyst I; Analyst II; Analyst III

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Advanced leadership skills (proven track record of leadership experience)
• Expert data gathering, analytical and data visualization skills.
• Independent, logical thinker with strategic view of reporting offerings and proven ability to translate clients business requirements into technical and business strategy for team and to help clients with business requirements definition and data understanding.
• Experienced and comfortable making presentations to product line leaders, Directors and Executive Leadership across multiple product lines.
• Advanced ability to work well with team members and Conifer leadership, respectful of all positions at all levels, as well as complete tasks independently and professionally.
• Advanced organizational, communication, customer service, interpersonal, time-management, mentoring and QA skills.
• Advanced knowledge of healthcare revenue cycle and multiple Conifer product lines.
• Advanced level knowledge of relational database management systems such as AS/400, Showcase, MS Access, MS SQL Server/MySQL and reporting systems.
• Advanced level SQL language skills (creating/optimizing queries and stored procedures).
• Advanced level knowledge of desktop applications (Microsoft Excel, Word, Access and PowerPoint).
• VBA, Tableau, Power BI, MicroStrategy or similar a plus
• Intuitive - Has the ability to figure out what customers need or what would be helpful to the customer before it is either brought up by them or requested by them; helps customers understand data and helps user define reporting needs.

• 4 year college degree in Business, Accounting, IS, Engineering or 8+ years of related experience
• Healthcare experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment

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